Field Service Engineer – Japan

2 hours, 22 minutes ago
Full-time
Senior
Customer and Technical Support
10x Genomics

10x Genomics

10x Genomics provides innovative genomics tools that enable researchers to explore single-cell and spatial biology, facilitating groundbreaking discoveries that enhance understanding of health and disease to improve human health outcomes.

Biotechnology
1K-5K
Founded 2012
$243M raised

Description

  • Own assigned service cases and deliver timely, high-quality resolution at customer sites according to contract prioritization.
  • Provide onsite service repair support and follow up with customers after service interventions to confirm instrument performance.
  • Perform assembly, disassembly, troubleshooting, and repair of analytical laboratory instruments and equipment.
  • Use test equipment, hand tools, and power tools safely and effectively to complete service work.
  • Complete required service documentation in compliance with company policy, cGMP, ISO, and regulatory requirements.
  • Support software loading and updates, calibrations, preventive maintenance, and pre-staging of new equipment.
  • Monitor personal parts stock, test equipment, and tools inventory to ensure adequate levels and current calibration certificates.
  • Conduct advanced service tasks, complex instrument configurations, and FRU-level repairs.
  • Provide on-the-job training to other Field Service Engineers on preventive maintenance, calibration, and service techniques.
  • Contribute to the Service Knowledge Base and recommend process improvements to increase service efficiency and customer satisfaction.

Requirements

  • Bachelor’s degree in Biomedical Engineering, Technology, or an equivalent field.
  • Multi-year experience servicing and repairing analytical laboratory instruments.
  • Demonstrated ability to work independently and manage multiple priorities.
  • Strong understanding of customer experience factors and after-sales service.
  • Excellent customer-facing communication and interpersonal skills.
  • Detail-oriented with the ability to collaborate effectively in a cross-functional team.
  • Strong time management skills with effective scheduling, prioritization, delegation, and coordination of competing demands.
  • Fluent written and spoken Japanese and English.
  • Ability to travel as required within the APAC region, expected to be at least 65% of the time.
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, preferred.
  • Familiarity with microfluidic systems, preferred.
  • Experience working with optical systems, preferred.
  • Working knowledge of the Linux operating system, preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Forward Deployed Engineer

AssemblyAI 51-250 Media

AssemblyAI is hiring a Forward Deployed Engineer to join its Success team and work directly with customers to integrate Voice AI into their products and plans.

Python React SQL
52 minutes ago

Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA

Sumo Logic 251-1K Internet Software & Services

Sumo Logic is hiring a central U.S.-based Technical Account Engineer to advise customers on using its cloud-native SaaS platform to improve security, observability, and operational outcomes.

AWS Azure CrowdStrike Cybersecurity DevSecOps GCP OpenTelemetry SIEM Splunk SQL
1 hour, 22 minutes ago

Field Engineer

PartnerOne 51-250 Media

Stromasys is hiring a Field Engineer to support customer and partner software installations, system integrations, and long-term migration and support of legacy workloads running on emulators.

Linux Oracle
1 hour, 44 minutes ago

Associate Technical Account Manager – SQL & Data (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring an Associate Technical Account Manager to support VIP customers within its Customer Success organization by helping maintain and optimize technical solutions that drive customer value.

SQL
3 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers