Commercial Insurance Quality Control Manager (Remote First)

1 hour, 55 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Zensurance

Zensurance

Zensurance is Canada's trusted commercial insurance broker, offering low-cost coverage starting at $19/month. With instant quotes and savings up to 35%, they simplify insurance for small businesses.

Insurance
51-250
Founded 2016
$1M raised

Description

  • Lead audit calibration to reduce bias and ensure consistent, unbiased ratings.
  • Manage audit selection, broker acknowledgments, and dispute resolution processes.
  • Investigate customer concerns and help maintain high customer satisfaction standards.
  • Create and maintain leadership dashboards and reporting for the Senior Leadership Team.
  • Update audit processes when new tools or workflows are introduced.
  • Identify recurring errors and performance gaps and develop tip sheets, sales resources, and training materials.
  • Recommend development approaches that help broking teams improve performance.
  • Partner with Practice Leaders, Product Management, Underwriting, and Finance to support process corrections and operational excellence.
  • Lead feedback sessions and roll out learning tools and training initiatives at monthly team meetings.

Requirements

  • 3+ years of quality control experience within the insurance industry.
  • Commercial insurance experience is preferred.
  • RIBO license preferred.
  • CAIB or CIP designation is an asset.
  • Proven experience conducting audits, developing training materials, and creating process documentation.
  • Strong quality assurance and analytical skills with the ability to manage multiple projects independently.
  • Ability to communicate effectively with multiple stakeholders in a fast-paced environment.

Benefits

  • Salary range of $75,000 to $100,000 per year.
  • Annual discretionary bonus and additional performance-based incentives.
  • Remote-first work setup for added flexibility.
  • Home office allowance and top-tier tech equipment.
  • Flexible health and dental plans, including mental health support.
  • Health and personal spending accounts.
  • Parental leave top-up.
  • Education assistance reimbursement for courses, conferences, books, and memberships.

Interested in this position?

Apply directly on the company website

Apply Now

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