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Case Manager

3 hours, 31 minutes ago
Kazakhstan
Full-time
Mid Level
Operations Specialist
Project and Program Management
Apply Now
Xometry Europe

Xometry Europe

Xometry Europe provides on-demand manufacturing services including CNC machining, 3D printing, sheet metal processing, and injection moulding. Instant quotes and efficient ordering through their platform for custom and serial parts manufacturing.

Industrial Conglomerates
251-1K
Founded 2013
View All Jobs 8

Description

  • Drive improvements in on-time delivery, product quality, and customer satisfaction.
  • Track and monitor multiple customer orders and supplier jobs simultaneously.
  • Build and maintain strong relationships with customers and manufacturing partners through proactive communication.
  • Apply technical manufacturing knowledge, or coordinate with subject matter experts, to support timely production execution.
  • Oversee supplier performance through assessments, schedule management, quality reviews, and corrective action processes.
  • Assess manufacturing part rejections and coordinate issue resolution with customers and suppliers.
  • Manage customer complaints and replacement processes for returned products.
  • Report on order status, risks, escalations, and recovery plans for delayed or troubled orders.
  • Maintain accurate case documentation in internal systems and databases.
  • Collaborate cross-functionally with Engineering, Customer Care, Quality, Sales, Logistics, and Shipping teams.
  • Participate in efforts to simplify, improve, and automate operational processes.
  • Ensure compliance with quality, safety, and operational policies and QMS procedures.

Requirements

  • 4+ years of experience in manufacturing operations, supply chain coordination, project management, production engineering, or a related technical field.
  • Strong technical manufacturing foundation with the ability to discuss engineering and production topics with customers and manufacturing partners.
  • Solid understanding of CNC machining, sheet metal fabrication, injection molding, 3D printing/additive manufacturing, casting, and secondary operations.
  • Ability to read, interpret, and discuss engineering drawings, GD&T, tolerances, manufacturing constraints, and inspection requirements.
  • Experience identifying manufacturing risks, quality concerns, and production bottlenecks throughout the order lifecycle.
  • Ability to communicate technical issues clearly to customers and translate customer concerns into actionable guidance for suppliers and internal teams.
  • Strong problem-solving and root cause analysis skills with the ability to drive issue resolution and recovery plans.
  • Experience managing technically complex and high-value manufacturing orders in a fast-paced environment.
  • Proven ability to collaborate cross-functionally with suppliers, engineering, sourcing, quality, logistics, and customer-facing teams.
  • Strong customer-facing communication skills with the ability to build trust and manage escalations.
  • Ability to independently prioritize tasks, manage multiple projects simultaneously, and maintain strong attention to detail.
  • Experience mentoring or supporting junior team members is a strong advantage.
  • English proficiency at C1 level or higher.

Benefits

  • Remote position.
  • US holiday calendar.
  • Working hours aligned with US Eastern Time (EST).
  • Opportunity to work on complex, customer-facing manufacturing challenges in a technical environment.
  • Equal opportunity employer consideration for all applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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