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Product Support Specialist

6 months ago
India
Full-time
Junior
Customer Support
Customer and Technical Support
SEO
Apply Now
Writesonic

Writesonic

Writesonic: AI-powered writing assistant creating SEO-friendly content for blogs, ads, and Shopify. Trusted by 2M+ teams, boosts brand influence with trend-driven, SEO-optimized content.

Internet Software & Services
11-50
Founded 2021
View All Jobs 16

Description

  • Deliver timely, empathetic, and effective customer support via chat, email, and community channels.
  • Troubleshoot product and technical issues and collaborate with engineering and product teams to drive quick resolutions.
  • Help customers understand Writesonic’s GEO and SEO capabilities to unlock maximum value.
  • Create and maintain documentation such as FAQs, knowledge base articles, and best-practice guides.
  • Proactively identify trends in customer feedback and share insights with the product team.
  • Act as the customer’s voice internally to influence product improvements and user experience.
  • Support onboarding and adoption initiatives to increase product usage and make Writesonic a daily habit for customers.

Requirements

  • 1–3 years of experience in SaaS or tech product support.
  • Exposure to SEO, AI, or marketing tools (preferred).
  • Excellent written and verbal communication skills with the ability to simplify complex concepts.
  • Experience using support platforms like Intercom, Zendesk, or Freshdesk.
  • Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
  • Empathetic, patient, proactive approach with a strong passion for customer experience.
  • Fast learner who thrives in a high-growth, remote-first startup environment.

Benefits

  • Competitive compensation with performance-based incentives.
  • Remote-first flexibility with global collaboration.
  • Opportunities for growth into customer success, product, or operations roles.
  • Supportive, diverse team that values learning and celebrates wins together.

Interested in this position?

Apply directly on the company website

Apply Now

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