Product Support Specialist

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Writesonic

Writesonic

Writesonic: AI-powered writing assistant creating SEO-friendly content for blogs, ads, and Shopify. Trusted by 2M+ teams, boosts brand influence with trend-driven, SEO-optimized content.

Internet Software & Services
11-50
Founded 2021

Description

  • Deliver timely, empathetic, and effective customer support via chat, email, and community channels.
  • Troubleshoot product and technical issues and collaborate with engineering and product teams to drive quick resolutions.
  • Help customers understand Writesonic’s GEO and SEO capabilities to unlock maximum value.
  • Create and maintain documentation such as FAQs, knowledge base articles, and best-practice guides.
  • Proactively identify trends in customer feedback and share insights with the product team.
  • Act as the customer’s voice internally to influence product improvements and user experience.
  • Support onboarding and adoption initiatives to increase product usage and make Writesonic a daily habit for customers.

Requirements

  • 1–3 years of experience in SaaS or tech product support.
  • Exposure to SEO, AI, or marketing tools (preferred).
  • Excellent written and verbal communication skills with the ability to simplify complex concepts.
  • Experience using support platforms like Intercom, Zendesk, or Freshdesk.
  • Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
  • Empathetic, patient, proactive approach with a strong passion for customer experience.
  • Fast learner who thrives in a high-growth, remote-first startup environment.

Benefits

  • Competitive compensation with performance-based incentives.
  • Remote-first flexibility with global collaboration.
  • Opportunities for growth into customer success, product, or operations roles.
  • Supportive, diverse team that values learning and celebrates wins together.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Service Representative Administrative

Customer Service Representative – Administrative at Medina-based operations serves customers and internal teams across the MENA region by combining front-line support with administrative coordination to keep service requests, documentation, and cross-team workflows running smoothly.

CRM ERP HubSpot Salesforce Zoho CRM
2 hours, 55 minutes ago

Newsroom Editor (Overnight)

Business Wire 251-1K Media

Business Wire is hiring a remote Overnight Newsroom Editor to prepare and transmit press releases accurately, support newsroom operations, and help ensure timely distribution of client news across its circuits.

2 hours, 55 minutes ago

Sr. Customer Support Specialist

HighLevel 251-1K Internet Software & Services

HighLevel is hiring a Senior Customer Support Specialist to provide advanced support on escalated product issues and customer requests within its remote-first support organization.

Go
3 hours, 10 minutes ago

Customer Service Representative – Administrative

Customer Service Representative – Administrative at an organization serving the MENA region, combining customer-facing support with administrative coordination to keep daily operations running smoothly and customer issues resolved accurately and on time.

CRM
3 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers