Gestor de Catálogos Amazon

2 weeks, 4 days ago
Contract
Mid Level
Customer and Technical Support
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised

Description

  • Gestionar de forma integral la apertura, seguimiento y cierre de tickets en Amazon Seller Central y Vendor Central.
  • Resolver incidencias de catálogo, bloqueos, envíos, variaciones, Brand Registry y otros problemas operativos.
  • Investigar la causa raíz de los casos y persistir con el soporte de Amazon hasta obtener una solución efectiva.
  • Redactar apelaciones y comunicaciones para soporte utilizando herramientas de inteligencia artificial.
  • Interpretar políticas complejas de Amazon para encontrar soluciones técnicas rápidas.
  • Mantener informados a los Growth Managers sobre el estado de cada caso de manera clara y constante.
  • Documentar de forma ordenada los casos abiertos, los tiempos de respuesta y las resoluciones obtenidas.

Requirements

  • Mentalidad resolutiva y capacidad para trabajar bajo presión con KPIs de rapidez en la resolución.
  • Excelente redacción y oratoria para explicar problemas complejos de forma sencilla.
  • Manejo de herramientas de IA para optimizar el trabajo diario (valorado).
  • Experiencia gestionando casos en Amazon Seller Central o Vendor Central (valorada).
  • Español fluido.
  • Inglés escrito avanzado (valorado).

Interested in this position?

Apply directly on the company website

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