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Customer Care Representative (Voice and Non-Voice)

5 months, 1 week ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Workable

Workable

Workable is the top recruiting software trusted by 5000+ companies to streamline hiring processes and make the right choice faster.

Internet Software & Services
251-1K
Founded 2012
$84M raised
View All Jobs 19

Description

  • Respond to customer inquiries through phone, chat, and email in a professional and friendly manner.
  • Provide accurate product or service information and troubleshoot customer concerns.
  • Process customer requests, document interactions, and update customer records.
  • Escalate complex cases to the appropriate teams and ensure proper follow-up.
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction.
  • Maintain up-to-date knowledge of company products, services, policies, and processes.
  • Handle customer feedback, complaints, and special requests with empathy and problem solving.
  • Contribute to a positive customer experience by consistently delivering high-quality service.

Requirements

  • 2 to 5+ years of experience in customer service, contact center support, or similar roles.
  • Strong communication skills in English, both verbal and written.
  • Ability to handle phone calls, chat conversations, and email tickets efficiently.
  • Excellent listening, problem-solving, and customer handling skills.
  • Experience using CRM systems, help desk platforms, or customer support tools.
  • Ability to remain calm and patient in challenging customer interactions.
  • Strong attention to detail and accurate documentation skills.
  • Adaptability to process changes, new tools, and evolving workflows.
  • Reliable internet connection and a conducive work environment for remote work.
  • Full-time availability aligned to the client’s preferred time zone.
  • Commitment to meeting service level agreements and quality standards.
  • Professional conduct, with adherence to data privacy, security protocols, and confidentiality requirements.

Benefits

  • Full-time remote work arrangement.
  • Compensation of up to AUD 1,500 per month, based on experience and qualifications.
  • Opportunity to work with global businesses through Remotely.
  • Meaningful offshore work opportunity with real impact.

Interested in this position?

Apply directly on the company website

Apply Now

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