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Technical Account Manager - Public Sector

1 month ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Docker Kubernetes
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 28

Description

  • Provide customers with expert guidance on deployment, operational best practices, and help establish a Wiz Center of Excellence.
  • Serve as the primary Wiz liaison for technical questions and escalations, collaborating with Support, Product Management, and Engineering to resolve issues.
  • Plan and execute adoption strategies, run workshops, and help customers unlock the full value of the Wiz platform.
  • Develop trusted-advisor relationships with stakeholders from practitioners to C-level and establish a regular engagement cadence to increase adoption, retention, and satisfaction.
  • Create and manage customer Success Plans that outline goals and KPIs; measure and report customers’ progress against those KPIs internally and externally.
  • Identify technical issues proactively and drive resolution by coordinating cross-functional teams and program-managing account escalations.
  • Collaborate with Sales and Renewal teams to secure contract renewals and identify opportunities to expand Wiz usage across the customer’s organization.
  • Continuously maintain and expand functional and technical knowledge of the Wiz platform, cloud service providers, technology partners, and emerging cloud security threats.

Requirements

  • 3+ years of experience working in the Public Sector supporting public cloud workloads.
  • 3+ years in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
  • Strong familiarity with Public Sector compliance frameworks such as FedRAMP, StateRAMP, and NIST.
  • Strong understanding of cloud services, architectures, and security best practices; CSP-level certifications preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer).
  • Familiarity with container technologies (Docker, Kubernetes) and associated security considerations.
  • Proven track record of building and maintaining enterprise client relationships and driving customer success and retention.
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution.
  • Excellent communication and interpersonal skills with the ability to engage stakeholders at all organizational levels.
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience; candidates should be located in Mountain or Central time zones and must have the legal right to work in the country where the position is based (no visa sponsorship).

Benefits

  • US base pay range $136,000–$151,200 USD (starting compensation determined by experience, skills, and location).
  • Eligibility to participate in Wiz’s equity plan and potential incentive compensation.
  • Medical, dental, and vision insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays, and paid leave programs including parental, pregnancy health, medical, and bereavement leave.
  • Home office setup reimbursement and monthly connectivity reimbursement.
  • Employee Assistance Program (EAP), short- and long-term disability, and life & accident insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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