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Technical Account Manager, Portuguese speaking

1 month ago
United Kingdom
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
AWS Cybersecurity Docker Kubernetes
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 28

Description

  • Provide customers with expert guidance on deployment, operational best practices, and help establish a Wiz Center of Excellence.
  • Serve as the primary Wiz liaison for technical questions and escalations, collaborating with Support, Product Management, and Engineering.
  • Plan and run workshops to help customers unlock the full value of the Wiz platform.
  • Develop trusted-advisor relationships and establish a regular engagement cadence with customer stakeholders from practitioners to C-level to increase adoption, retention, and satisfaction.
  • Help customers develop Success Plans with critical goals and KPIs, measure customers’ achievement of those KPIs, and report results internally and externally.
  • Identify, triage, and address technical issues to ensure high customer satisfaction and drive timely resolution with Engineering and Support.
  • Advocate for customer needs across Product Management, Support, and other departments and provide insights on availability of new Wiz features.
  • Program manage account escalations effectively and collaborate with Sales and Renewal teams to secure contract renewals.
  • Identify opportunities to expand Wiz usage across customer organisations and support account expansion initiatives.
  • Maintain up-to-date functional and technical knowledge of the Wiz platform and monitor emerging cloud security threats and ecosystem developments.

Requirements

  • 3+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
  • Ideally based in London or elsewhere in the UK.
  • Strong understanding of cloud services, architectures, and security best practices; CSP-level certifications (e.g., AWS Certified Solutions Architect, Certified DevOps Engineer) preferred.
  • Familiarity with container technologies such as Docker and Kubernetes and their security considerations.
  • Proven track record of building and maintaining relationships with enterprise clients and driving customer success and retention.
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution.
  • Excellent communication and interpersonal skills with the ability to engage effectively with stakeholders at all levels, including C-level.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Fluent in English and Portuguese.
  • Applicants must have the legal right to work in the country where the position is based; this role does not offer visa sponsorship.

Benefits

  • Opportunity to join a very fast-growing startup and make a significant impact early in the company’s growth.
  • Work within an international team (Wizards from 20+ countries) and with large enterprise customers, including over 50% of the Fortune 100.
  • Collaborative, innovative culture that values creative thinking, growth, and world-class talent.
  • Exposure to cutting-edge cloud security challenges and the chance to grow knowledge of cloud service providers and technology partners.
  • Freedom to think creatively and contribute across product, engineering, and customer-facing initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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