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Manager, Technical Account Management (Mid-Atlantic)

1 month ago
United States
Full-time
Lead
Technical Account Manager
Project and Program Management
Docker Kubernetes
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 28

Description

  • Lead, mentor, and motivate a team of Technical Account Managers, providing technical and strategic guidance to ensure delivery of exceptional service to customers in your region.
  • Oversee and develop regional TAM operating practices and ensure consistent, high-quality customer engagement and outcomes.
  • Collaborate with Operations, Sales, Renewals, and Marketing to create and execute strategic account plans that drive customer retention and growth.
  • Program-manage account escalations to ensure timely, well-coordinated resolution and clear communication with stakeholders.
  • Maintain up-to-date functional and technical knowledge of the Wiz platform and continuously monitor emerging cloud security threats and ecosystem developments.
  • Help customers develop Success Plans that outline goals and KPIs, measure customers’ achievement of those KPIs, and report results internally and externally.
  • Identify and address technical issues impacting customers and collaborate with Engineering and Support to resolve technical escalations quickly and efficiently.
  • Advocate for customer needs across departments, communicate availability of new features, and ensure customer feedback informs product and support decisions.

Requirements

  • 7+ years of experience as a Technical Account Manager, Solutions Engineer, or in a related customer-facing technical role.
  • 3+ years of experience managing technical customer-facing teams.
  • Practical understanding of cloud services, cloud architectures, and security best practices.
  • Familiarity with container technologies (Docker, Kubernetes) and associated security considerations.
  • CSP-level certifications preferred (examples: Certified Solutions Architect, Certified DevOps Engineer).
  • Proven track record of mentoring and managing high-performing technical teams.
  • Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels of an organization.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Applicants must have the legal right to work in the country where the position is based without the need for visa sponsorship.

Benefits

  • Medical, dental, and vision insurance.
  • Home office setup reimbursement and monthly connectivity reimbursement.
  • Flexible Spending Accounts and an Employee Assistance Program (EAP).
  • Short- and long-term disability insurance and life & accident insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays and paid leave programs (parental, pregnancy health, medical, bereavement).
  • Eligibility to participate in Wiz’s equity plan and potential incentive compensation.
  • US base pay range: $188,800 — $209,600 USD (starting compensation determined by experience, skills, and location).

Interested in this position?

Apply directly on the company website

Apply Now

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