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Care Advocate - Care Delivery

1 month ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised
View All Jobs 11

Description

  • Execute person-centered care plans for members with serious, high-risk illnesses.
  • Monitor and help revise disease-specific care plans, including frequent medication or treatment changes.
  • Act as a clinical care bridge between the patient and the billing practitioner.
  • Coordinate care by managing provider availability, rescheduling, and post-discharge support.
  • Conduct person-centered assessments to identify social and cultural factors affecting care.
  • Develop action plans to address unmet social needs such as food insecurity and housing instability.
  • Help members and caregivers navigate the California healthcare system and advocate for their needs.
  • Provide support with transportation, telehealth access, and communication with specialists.
  • Support communication templates, workflow setup, technical troubleshooting, and chart updates in the Case Management System.
  • Refer members to community-based resources and maintain local California partnerships for supportive services.
  • Use motivational interviewing, education, and emotional support to improve adherence and help families and caregivers manage chronic illness.
  • Maintain detailed documentation of member interactions, time spent, and activities performed for Medicare-compliant services.

Requirements

  • 3+ years of relevant community outreach, facilitation, or healthcare experience.
  • Experience navigating high-risk chronic conditions or complex care management is a major plus.
  • Strong computer skills and ability to use web-based and app-based systems with ease.
  • Deep understanding of the socio-economic and public health challenges facing disenfranchised populations in California.
  • Excellent written and verbal communication skills with the ability to motivate and influence others.
  • High school diploma or GED required; college degree preferred.
  • Valid driver’s license and reliable transportation are required.
  • Flexible schedule for occasional work outside regular business hours.
  • Willingness to complete and maintain all CMS-mandated training and state-applicable requirements.
  • Must be committed to a drug-free workplace and able to pass pre-employment substance abuse testing and background checks.

Benefits

  • Competitive compensation of $22.22 to $25.51 per hour.
  • Comprehensive health coverage, including medical, dental, and vision.
  • 401(k) plan.
  • Paid time off.
  • Employee Assistance Program.
  • Health Care FSA, Dependent Care FSA, and Health Savings Account options.
  • Voluntary disability benefits, basic life insurance, and AD&D insurance.
  • Adoption assistance program.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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