RemoteLeaf Logo
Log in Sign up

Virtual Customer Service Representative / Remote

2 months, 4 weeks ago
Tunisia
Junior
Customer Support
Customer and Technical Support
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 7

Description

  • Assist new customers in choosing the right bike, battery, accessories, and related services.
  • Explain bike features, subscription plans, and pricing to prospective customers.
  • Guide customers through account creation, sign-up, and payment completion.
  • Use sales techniques to convert potential customers into subscribers.
  • Support existing customers with subscription questions, payments, and account issues.
  • Troubleshoot basic bike or service issues remotely for customers.
  • Coordinate service requests and follow-ups with the operations team.
  • Address customer concerns and objections while maintaining customer satisfaction.
  • Provide clear, accurate, and friendly communication via live video.
  • Collaborate with internal teams through chat and messaging tools to resolve customer requests.

Requirements

  • Native or fluent French and Arabic proficiency.
  • Fluent English at C1-C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfortable working on camera and assisting customers via live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Experience using CRM systems and productivity tools.
  • High-speed internet connection and a headset.
  • Retail experience is a bonus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Roadie

Customer Support Specialist

Roadie 251-1K Road & Rail

Roadie, a UPS company, is hiring a Customer Support Specialist to handle customer and delivery-related support across its logistics platform while ensuring smooth, high-quality service for users and partners.

United States Full-time Junior Customer Support
Salesforce
6 hours, 43 minutes ago
DATAMARK, Inc.

Bilingual Interpreter (Italian / English)

DATAMARK, Inc. 1001-5000 outsourcing/offshoring

DATAMARK, Inc. is hiring an Italian Bilingual Medical Interpreter to support communication between patients and healthcare providers in medical settings.

Mexico Full-time Mid Level Customer Support
6 hours, 58 minutes ago
Remote Recruitment

Online Chat Support Agent

Remote Recruitment 11-50 Professional Services

UK-based client is hiring a full-time, remote Online Chat Support Agent in South Africa to manage live customer chats during UK business hours and keep response times and satisfaction high.

South Africa Full-time Junior Customer Support
6 hours, 58 minutes ago
Mercier Consultancy

Italian Speaking Customer Experts for Electronics Leader - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring an Italian Speaking Customer Expert in Greece to provide customer support for a global consumer electronics leader and help resolve product and technical inquiries.

Portugal Spain France Germany Greece Italy Full-time Entry Level Customer Support
CRM
6 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers