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Virtual Customer Service Representative / Remote

1 month ago
Tunisia
Junior
Customer Support
Customer and Technical Support
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 6

Description

  • Assist new customers in choosing the right bike, battery, accessories, and related services.
  • Explain bike features, subscription plans, and pricing to prospective customers.
  • Guide customers through account creation, sign-up, and payment completion.
  • Use sales techniques to convert potential customers into subscribers.
  • Support existing customers with subscription questions, payments, and account issues.
  • Troubleshoot basic bike or service issues remotely for customers.
  • Coordinate service requests and follow-ups with the operations team.
  • Address customer concerns and objections while maintaining customer satisfaction.
  • Provide clear, accurate, and friendly communication via live video.
  • Collaborate with internal teams through chat and messaging tools to resolve customer requests.

Requirements

  • Native or fluent French and Arabic proficiency.
  • Fluent English at C1-C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfortable working on camera and assisting customers via live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Experience using CRM systems and productivity tools.
  • High-speed internet connection and a headset.
  • Retail experience is a bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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