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Virtual Customer Service Representative / Remote

3 months ago
Algeria
Junior
Customer Support
Customer and Technical Support
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 7

Description

  • Support customers remotely through a live video connection at Whizz locations.
  • Help new customers choose the right bike, battery, accessories, and services.
  • Explain bike features, subscription plans, pricing, and payment steps.
  • Assist customers with account creation, sign-up, and payment completion.
  • Use sales techniques to convert prospects into subscribers.
  • Support existing customers with subscription, payment, and account questions.
  • Troubleshoot basic bike or service issues remotely.
  • Coordinate service requests and follow-ups with the operations team.
  • Address customer concerns and objections while maintaining customer satisfaction.
  • Communicate clearly and collaborate with internal teams through chat and messaging tools.

Requirements

  • Native or fluent French and Arabic.
  • Fluent English at C1-C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfortable working on camera and assisting customers via live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Comfortable using CRM systems and productivity tools.
  • High-speed internet connection and a headset.
  • Retail experience is a bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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