Virtual Customer Service Representative (Hindi / Punjabi speaker) - Remote

3 hours, 11 minutes ago
Junior
Customer and Technical Support
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised

Description

  • Help new customers select bikes, batteries, accessories, and services.
  • Explain bike features, subscription plans, and pricing.
  • Assist with account creation, sign-ups, and payments.
  • Use sales techniques to convert prospective customers into subscribers.
  • Resolve existing customers’ subscription, payment, and account questions.
  • Troubleshoot basic bike and service issues remotely.
  • Coordinate service requests and follow-ups with the operations team.
  • Communicate clearly and courteously while addressing concerns and objections.
  • Collaborate with internal teams through chat and messaging tools.
  • Build trust and long-term relationships with riders.

Requirements

  • Native or fluent Hindi or Punjabi.
  • Fluent English at a C1–C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfort working on camera and assisting customers through live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Availability to work Pacific Time, aligned with San Francisco, CA (GMT-7).
  • Comfort using CRM systems and productivity tools.
  • High-speed internet connection and a headset.

Interested in this position?

Apply directly on the company website

Apply Now

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