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Customer Success Manager - Pacific Time

3 weeks ago
United States, Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
SEO Webflow
Apply Now
Webflow

Webflow

Webflow offers a visual web design platform that enables users to create custom, responsive websites without the need for coding, while providing a flexible content management system and reliable hosting services.

Internet Software & Services
251-1K
Founded 2012
$335M raised
View All Jobs 10

Description

  • Build and maintain strong relationships with customers’ day-to-day teams and key stakeholders.
  • Learn customer goals and workflows to guide them toward meaningful outcomes with Webflow.
  • Support account strategy by helping customers adopt core features and implement best practices.
  • Partner with Account Executives and Solutions Engineers to deliver smooth onboarding and ongoing feature adoption.
  • Run customer check-ins and business reviews to track progress, resolve blockers, and identify growth opportunities.
  • Own the renewal process for your book of business from forecasting through close.
  • Bring customer insights back to improve the product, internal processes, and the Enterprise experience.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or another client-facing SaaS, digital experiences, or agency role.
  • Familiarity with the marketing and digital experience landscape, including CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows.
  • Experience managing a book of accounts while balancing competing priorities and responding quickly to customer needs.
  • Strong organizational and project-management habits with clear documentation and reliable follow-through.
  • Strong technical aptitude and ability to learn complex technical products, web technologies, and workflow tools quickly.
  • Proven track record owning renewals and/or expansion revenue, with comfort operating against commercial targets such as NRR.
  • Consultative approach with strong questioning, learning, and problem-solving skills.
  • Clear and confident communication, including explaining technical concepts and next steps to customers.
  • Willingness to work with a technical product across a range of web and workflow use cases.
  • Curiosity and openness to growth, including proactive use of AI and emerging technologies.
  • Must be based in the Pacific time zone.
  • Remote-first location in the United States or British Columbia, Canada.

Benefits

  • Equity (RSUs) in the company.
  • Comprehensive medical, dental, and vision coverage, with Webflow covering most premiums.
  • 12 weeks of paid parental leave for all parents, plus 6+ additional weeks for birthing parents.
  • Flexible vacation, paid holidays, and a sabbatical program.
  • Mental health resources, therapy, and coaching.
  • 401(k) with 100% employer match up to $6,000/year in the U.S., plus global retirement support.
  • Monthly stipends for work and wellness expenses.
  • Annual WIN bonus program for eligible full-time permanent non-commission employees.

Interested in this position?

Apply directly on the company website

Apply Now

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