Indirect Procurement Category Manager

1 month, 3 weeks ago
Full-time
Lead
Marketing and Growth

Waymo

Waymo is an autonomous driving technology company building the Waymo Driver and operating Waymo One, its fully autonomous ride-hailing service.

Autonomous vehicles, robotics, AI, ride-hailing / mobility tech
Founded 2009
$21600M raised

Description

  • Lead end-to-end category management across marketing services and rider support outsourcing.
  • Partner with operations leaders to design and procure the external footprint for Rider Support centers as Waymo expands into new cities.
  • Lead negotiations for creative, media, and PR agency retainers and establish outcome-based commercial models.
  • Drive end-to-end RFX processes and develop multi-year category strategies to maximize value and total cost of ownership.
  • Negotiate and draft MSAs and SOWs that reduce business risk, including data privacy and liability protections.
  • Manage complex supplier relationships across the Waymo organization.
  • Build outsourcing and workforce architecture that supports scalable brand and customer experience operations.
  • Assess make-versus-buy decisions and support sourcing strategies for high-headcount operations.

Requirements

  • At least 10 years of procurement experience.
  • 7+ years of experience focused on Marketing Services, BPO/Call Center Operations, or Customer Experience outsourcing.
  • Experience managing large-scale global BPO deals.
  • Knowledge of cost-per-productive-hour (CPPH) models, staffing ratios, and SLA/penalty frameworks.
  • Understanding of marketing procurement, including agency fee models, media buying transparency, and creative production costs.
  • Experience building make-versus-buy analyses and total cost of ownership models for high-headcount operations.
  • Strong executive presence and the ability to influence both creative and analytical stakeholders.
  • Bachelor’s degree in Business Management, Supply Chain, or equivalent education and work experience (preferred).
  • Experience in autonomous vehicle, rideshare, or hyper-growth tech environments supporting 24/7 customer service (preferred).
  • Internal or external consulting experience related to organizational design or vendor ecosystem transformation (preferred).

Benefits

  • Base salary range of $190,000 to $234,000 USD.
  • Eligibility for Waymo’s discretionary annual bonus program.
  • Eligibility for Waymo’s equity incentive plan.
  • Access to Waymo’s generous company benefits program.
  • Remote work may be available in some locations, subject to recruiter guidance and location eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

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