Senior Operations Manager

2 weeks, 5 days ago
Full-time
Senior
Operations
Vocal Media

Vocal Media

Vocal Media is a mission-driven media company that partners with digital influencers and content creators to amplify social change movements through powerful social media campaigns. They work with organizations, businesses, and campaigns to advance equ...

Professional Services
1-10

Description

  • Lead the design, execution, and continuous improvement of operational processes across the organization.
  • Manage and mentor operations staff, providing direction, feedback, and support on daily priorities.
  • Serve as a liaison between the sales and programs teams to align workflows and resolve cross-functional needs.
  • Own operational needs across programs to ensure teams have the systems, tools, and support needed to execute effectively.
  • Support programs directly with onboarding coordination, account setup, and process implementation as needed.
  • Oversee tool implementation and new workflows, leading operational infrastructure projects that support the broader team.
  • Identify inefficiencies across the organization and implement solutions that improve how the team works.
  • Maintain a high bar for speed and quality with a focus on measurable results.

Requirements

  • 6+ years of professional experience in operations, project management, organizing, or a related field.
  • Demonstrated experience managing staff and leading cross-functional teams or workstreams.
  • Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams.
  • Proven ability to build, scale, and document operational systems across an organization.
  • Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management.
  • Strong time management and prioritization skills, with the ability to own multiple workstreams and competing priorities under strict deadlines.
  • Proficiency with Notion, Google Drive, and Airtable, with the ability to quickly onboard to new tools.
  • Strong attention to detail and a self-directed, solutions-oriented working style.
  • Sense of humor, humility, passion for progressive political issues, and desire to be a team player.

Benefits

  • Health insurance covered at 90% for full-time employees.
  • Dental and vision coverage available.
  • Flexible PTO and sick leave.
  • 401(k) plan with company contribution.
  • Remote, full-time work environment.
  • Salary of $90,000 to $110,000 per year, commensurate with experience.

Interested in this position?

Apply directly on the company website

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