Director of Account Management

2 weeks, 6 days ago
Full-time
Executive
Customer and Technical Support
Visit.org

Visit.org

Visit.org offers purpose-driven employee engagement experiences through immersive travel experiences hosted by do-good organizations worldwide, aligning with the U.N.'s Sustainable Development Goals for socially accountable workplaces.

Consumer Services
51-250
Founded 2015
$0M raised

Description

  • Oversee strategic management of enterprise accounts to drive growth, renewals, and service utilization.
  • Lead retention and expansion efforts through proactive account strategy and cross-functional alignment.
  • Support high-stakes client engagements, renewals, escalations, and strategic negotiations.
  • Manage and expand contract value across Fortune 500 and large enterprise clients through cross-sell and departmental engagement.
  • Set performance expectations, KPIs, and account ownership standards tied to revenue, utilization, renewal, and impact goals.
  • Conduct performance reviews, coach team members, and build long-term team capability.
  • Develop scalable account management methodologies, playbooks, and best practices.
  • Improve efficiency, visibility, forecasting accuracy, and account governance through operational frameworks.
  • Serve as a strategic liaison between Account Management and Sales, Supply, Content, Product, Marketing, and Operations.
  • Advocate internally for enterprise client needs to influence product and service improvements.

Requirements

  • 8+ years of experience in enterprise CSR team leadership with deep knowledge of the CSR ecosystem.
  • Experience guiding program strategy, scaling CSR initiatives, and delivering measurable employee engagement and community impact.
  • Proven ability to navigate multi-threaded relationships and complex buying networks across large enterprise organizations.
  • 3+ years of experience leading and developing high-performing, client-facing teams.
  • Executive presence and superior communication skills for managing complex, high-stakes client situations at the C-suite and VP levels.
  • Demonstrated success growing enterprise accounts through expansion, cross-sell, and net-new departmental engagement.
  • Strong command of retention metrics, NRR, and contract value growth.
  • Proven partnership with Sales on renewal strategy, expansion pipeline, and seamless handoffs.
  • Ability to influence product improvements, service enhancements, and program effectiveness across cross-functional teams.
  • Data-driven mindset with the ability to interpret performance metrics, identify trends, and surface KPIs and risk indicators.
  • Strong problem-solving skills and comfort turning ambiguity into actionable, scalable plans.
  • Experience in CSR, ESG, or HR tech is a strong plus.
  • Passion for the mission and interest in creating impact through technology.

Benefits

  • Remote, full-time role.
  • Competitive salary.
  • Health benefits, including Health, Dental, and Vision coverage.
  • Unlimited PTO plus Holiday and Birthday off.
  • Unlimited Social Impact Time Off (SITO).
  • Annual paid holiday break between Christmas and New Year’s Eve.
  • Mission-aligned company events and volunteering.
  • Inclusive startup culture with accelerated career and personal growth opportunities.
  • Potential bonus, equity, healthcare benefits, and paid time off as part of the compensation package.
  • Salary range of $145,000 to $160,000 DOE.

Interested in this position?

Apply directly on the company website

Apply Now

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