Client Services & Accounts Coordinator | Fixed Term Contract

5 hours, 10 minutes ago
Contract
Mid Level
Operations

VirtuHire

VirtuHire is a staffing and recruiting company focused on helping businesses hire remote South African talent. It offers hiring support and employee management services including onboarding, payroll, compliance, and employer-of-record support.

Staffing / Recruiting
11-50
Founded 2019

Description

  • Manage the shared accounts inbox and respond to routine billing queries from families, schools and local authorities.
  • Maintain debtor reports, follow up unpaid balances and escalate sensitive or unresolved issues.
  • Record and reconcile bank and Direct Debit payments, remittances and client balances in TutorCruncher and related systems.
  • Support monthly invoicing, rate and lesson corrections, purchase-order tracking and customer-portal invoice submission.
  • Run daily automated QA checks and investigate or escalate identified issues.
  • Prepare tutor proposals, update agreed rates and deadlines, and follow up with prospective clients.
  • Issue registration invoices, track payments, send tutor introductions and coordinate trial lessons and ongoing tuition.
  • Maintain job, client, tutor-rate and tracking records in coordination with Client Managers and Education Consultants.
  • Answer and triage phone, live-chat and email enquiries, resolving straightforward queries and routing complex cases.
  • Maintain Excel operational reports and provide administrative or client-management cover as needed.

Requirements

  • Excellent written and spoken English, with a warm, professional and empathetic communication style.
  • Experience in client services, accounts administration, billing or receivables, or operations support.
  • Ability to balance customer-facing responsibilities with detailed administrative work.
  • Strong attention to detail, sound judgement, task ownership and ability to manage competing remote-work deadlines.
  • Advanced Excel and Microsoft 365 skills, including structured spreadsheets, exports, filters, formulas and shared records.
  • Ability to handle confidential information and follow access-control and safeguarding escalation procedures.
  • Availability to work full-time remotely from Cape Town during agreed UK working hours, including phone and live-chat coverage.
  • Experience with Xero, tuition or customer-management systems, accounts receivable, Direct Debit administration or invoice portals (preferred).
  • Experience with CRM systems, shared inboxes, live-chat platforms, Slack, cross-functional coordination, or UK education/service customers (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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