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Member Services Agent I

2 weeks, 3 days ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
251-1K
Founded 2013
$188M raised
View All Jobs 6

Description

  • Conduct outbound outreach using motivational interviewing and rapport-building to explain Vida program benefits and support enrollment.
  • Handle inbound member calls, conduct assessments, answer service questions, assist with enrollment, and provide app navigation and status updates.
  • Deliver professional, empathetic, and efficient customer service while educating members about relevant Vida offerings.
  • Document member interactions and resolutions accurately in member services systems while maintaining HIPAA confidentiality.
  • Resolve member concerns, escalate complex issues appropriately, and provide timely follow-up through resolution.
  • Follow healthcare compliance protocols and address objections with clear, informed, and reassuring responses.
  • Support ad hoc projects such as training updates, peer sessions, team meetings, scripting improvements, and quality monitoring.
  • Complete ongoing training and meet inbound and outbound performance KPIs.

Requirements

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • 2–3 years of customer service or call center experience required, preferably in healthcare.
  • Strong verbal and written communication skills.
  • Excellent problem-solving, active listening, and customer service abilities.
  • Proficiency with CRM and ticketing systems.
  • Ability to work efficiently in a fast-paced, member-focused environment.
  • Reliable Wi-Fi connectivity for remote-first work.
  • Ability to work a three-month seasonal role, with possible extension based on business demand and performance.

Interested in this position?

Apply directly on the company website

Apply Now

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