Client Success Manager (Health Plans/PBM)

6 days, 10 hours ago
Full-time
Senior
Customer and Technical Support
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised

Description

  • Own end-to-end client relationships, including planning, launch, ongoing management, and renewal.
  • Maintain client satisfaction and deliver a high-quality client experience throughout the client journey.
  • Communicate Vida’s mission, value proposition, and impact through qualitative and quantitative analysis.
  • Identify client and stakeholder priorities, risks, gaps, and upsell opportunities.
  • Present analyses and strategic recommendations to client and internal leadership.
  • Co-create marketing and member-engagement playbooks for client profiles.
  • Lead cross-functional collaboration with product, design, engineering, analytics, sales, and marketing to address client needs.
  • Develop and implement solutions that advance client success and Vida’s business goals.

Requirements

  • Bachelor’s degree.
  • 5+ years of experience in account management, sales, customer success, or another external-facing role.
  • PBM experience is required.
  • Experience in health tech, healthcare, or management consulting is preferred.
  • Familiarity with the healthcare landscape, including relevant legislation and major industry companies.
  • Familiarity with healthcare administration and payer processes.
  • Experience with Medicare and/or Medicaid populations or programs is preferred.
  • Ability to analyze data, identify gaps and risks, and implement recommendations with internal and external stakeholders.
  • Strong written, verbal, presentation, relationship-building, prioritization, and project-management abilities.
  • Proficiency with web and mobile technologies, PowerPoint, and Excel.
  • Authorization to work in the U.S.; Vida cannot sponsor work visas, and employees must reside and work in a U.S. state where Vida is registered.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Scaled Customer Engagement Manager (9-month contract)

PointClickCare 1001-5000 Health Care Providers & Services

PointClickCare is seeking a Scaled Customer Engagement Manager to drive customer adoption, retention, and value realization through data-informed digital programs for Senior Care and Acute & Payer customers.

CRM Email Marketing HTML Salesforce
7 hours, 37 minutes ago

Scaled Customer Engagement Manager (9-month contract)

PointClickCare 1001-5000 Health Care Providers & Services

PointClickCare is seeking a Scaled Customer Engagement Manager to deliver data-informed, one-to-many digital programs that drive customer adoption, retention, and value realization across its healthcare platform.

CRM Email Marketing HTML Salesforce
7 hours, 37 minutes ago

Strategic Customer Success Partner Coach - France

360Learning 201-500 Diversified Consumer Services

Lead and develop 360Learning’s Client Success Partner team for strategic French enterprise accounts, driving customer retention, expansion, and collaborative-learning outcomes.

7 hours, 37 minutes ago

AfroTech 2026 Customer Success Manager

Axon 1001-5000 Professional Services

Axon is seeking a remote Customer Success Manager II to build strategic partnerships with enterprise customers, drive platform adoption, and help them achieve operational goals using Axon’s safety and justice technology.

10 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers