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Bilingual Member Services Agent I

4 weeks, 1 day ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
251-1K
Founded 2013
$188M raised
View All Jobs 6

Description

  • Conduct outbound outreach using motivational interviewing and rapport-building to explain Vida’s free program benefits.
  • Handle inbound member calls, conduct assessments, answer service questions, support enrollment, and provide app navigation assistance.
  • Deliver empathetic, professional, and efficient customer service while educating members about relevant Vida offerings.
  • Document member interactions and resolutions accurately in member services systems while maintaining HIPAA confidentiality.
  • Resolve member concerns, escalate complex issues appropriately, and ensure timely follow-up.
  • Follow healthcare compliance protocols and address objections with clear, informed solutions.
  • Support service improvement projects, including training updates, peer sessions, team meetings, scripting enhancements, and quality monitoring.
  • Participate in ongoing training and professional development.
  • Meet or exceed inbound and outbound KPIs while maintaining accuracy and service quality.

Requirements

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • 2–3 years of customer service or call center experience, preferably in healthcare.
  • Fluent verbal and written English and Spanish.
  • Strong verbal and written communication skills.
  • Excellent problem-solving, active listening, and rapport-building abilities.
  • Experience using CRM and ticketing systems.
  • Ability to work effectively in a fast-paced, member-focused environment.
  • Reliable Wi-Fi connectivity for remote-first work.

Interested in this position?

Apply directly on the company website

Apply Now

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