Veterinary Receptionist

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
Veterinary Practice Partners

Veterinary Practice Partners

Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians, offering a unique partnership model where doctors co-own practices with VPP. With a focus on retaining clinical autonomy and brand identity, VPP provides operational sup...

Health Care Providers & Services
251-1K
Founded 2011

Description

  • Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
  • Answer and manage a multi-line phone system, directing calls and responding to scheduling, service, and general inquiries.
  • Perform client check-out, process payments, post charges, and schedule future appointments.
  • Provide calm, compassionate support to clients dealing with anxiety, distress, or difficult news about their pet’s health.
  • Enter data accurately and maintain organized records in the practice management system.
  • Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
  • Maintain a clean, organized, and welcoming reception and waiting area.

Requirements

  • Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
  • Strong verbal and written communication skills, including active listening and conflict resolution.
  • Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS).
  • Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Proficiency in Microsoft Office and comfort learning new software and workflows.
  • Reliable, punctual, professional, and able to work independently and as part of a team.
  • Genuine affinity for animals and comfort working in a clinical setting.
  • Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
  • Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet is a strong asset.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off for full-time employees.
  • 401(k) plan for full-time employees.
  • Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
  • Professional development opportunities.
  • Employee pet discount.

Interested in this position?

Apply directly on the company website

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