Lead Veterinary Receptionist

3 weeks ago
Full-time
Lead
Customer and Technical Support
Veterinary Practice Partners

Veterinary Practice Partners

Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians, offering a unique partnership model where doctors co-own practices with VPP. With a focus on retaining clinical autonomy and brand identity, VPP provides operational sup...

Health Care Providers & Services
251-1K
Founded 2011

Description

  • Greet clients and their pets, complete check-in, confirm appointment details, and escort clients to exam rooms.
  • Handle service and product sales accounting, process payments, and manage credit and debit card transactions.
  • Schedule future appointments and support appointment-related coordination.
  • Answer inbound calls about appointments, hospital inquiries, medication refills, and other client requests.
  • Make outbound calls for appointment reminders and follow-ups.
  • Maintain knowledge of common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Help maintain cleanliness and organization at the front desk and in the client area.
  • Provide a calm, professional, and positive client experience in a fast-paced environment.

Requirements

  • Previous experience as a veterinary receptionist or medical office assistant is preferred.
  • Strong organizational and multitasking skills are required.
  • Ability to maintain a calm, professional, and positive demeanor is required.
  • Must be able to work full time on a Monday-Friday 8:00 AM-5:30 PM schedule, with every other Saturday from 8:00 AM-2:00 PM.
  • Must be comfortable communicating clearly with clients and handling a fast-paced front-desk environment.
  • Familiarity with veterinary terminology and common pet health topics is preferred.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Paid time off for full-time employees.
  • 401(k) plan for full-time employees.
  • Professional development opportunities.
  • Hourly pay of $18.00-$21.00, dependent on skills and experience.

Interested in this position?

Apply directly on the company website

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