Customer Success Manager- Software Solutions

1 month ago
Full-time
Senior
Customer and Technical Support
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised

Description

  • Transition customers from onboarding to long-term adoption and manage their lifecycle.
  • Grow installed-base revenue through cross-sells, upsells, and renewals.
  • Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs).
  • Develop and maintain Success Plans with customers and create/track shared KPIs for retention and growth.
  • Manage strategic accounts and engage with C-level executives to align solutions with business objectives.
  • Collaborate cross-functionally with sales, professional services, support, underwriting, marketing, and product to represent customer needs and drive outcomes.
  • Partner with Customer Care to maintain visibility into customer issues and advocate for high-severity requests.
  • Drive cross-functional resolution efforts and propose scalable enhancements to the customer journey.
  • Identify and analyze multi-client issues to forecast potential churn risks and recommend mitigations.

Requirements

  • 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies.
  • Proven track record managing high-ARR customers in the Fintech/payments industry.
  • Demonstrated experience managing strategic accounts and engaging with C-level executives.
  • Strong presentation skills and experience delivering compelling proposals and Executive Business Reviews to senior leadership.
  • Bachelor's degree in Business, Marketing, Communications, Economics, or a related field.
  • Knowledge of strategic account management methodologies and best practices.
  • Industry expertise in payments landscape and familiarity with ERP systems and emerging Fintech trends.
  • Data-driven mindset with the ability to leverage metrics to assess success and identify improvement opportunities.
  • Ability to influence cross-functional teams and drive initiatives impacting customer success and company growth.

Benefits

  • Base salary range: CAD 88,000 - CAD 104,000 per year (base only).
  • Total OTE range: CAD 110,000 - CAD 130,000.
  • Remote work (Canada) — #LI-Remote; regular full-time role.
  • Opportunity for career growth and to build/scale with the Customer Success team at a high-volume payments platform.

Interested in this position?

Apply directly on the company website

Apply Now

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