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Senior Customer Success Engineer

3 hours, 33 minutes ago
United Arab Emirates
Full-time
Senior
Customer Success
Customer and Technical Support
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 61

Description

  • Configure customer accounts, backup policies, and storage; facilitate onboarding and introduce stakeholders to administrative portals and support channels.
  • Analyze customer environments, identify migration opportunities, and lead success planning and adoption strategy sessions.
  • Assess customer needs, develop protection plans, and recommend Veeam products and architectures.
  • Conduct recovery simulations, perform DRMM assessments, and deliver quarterly resilience reports.
  • Monitor customer health signals, identify churn risks, and develop mitigation and renewal strategies with Sales and Customer Success teams.
  • Build business cases, define total cost of ownership, and communicate value propositions for expansion opportunities.
  • Engage CISO and CIO stakeholders with risk, status, opportunity, and roadmap updates.
  • Collaborate on campaigns and initiatives that drive product adoption and expansion.
  • Manage a portfolio of approximately 5–50 enterprise and commercial named accounts with $100K+ ARR.
  • Own technical success plans and adoption roadmaps while influencing pricing, commercial, and renewal terms.

Requirements

  • 5+ years of experience in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales Engineering, or Technical Account Management.
  • Advanced English proficiency.
  • Hands-on expertise with operating systems, virtualization, storage, scripting and automation, cloud platforms, and disaster recovery and resilience practices.
  • Experience designing and executing protection plans, migrations, and recovery simulations.
  • Familiarity with Veeam platform capabilities is preferred.
  • VMCE certification is required, either before hire or within an agreed timeframe after joining.
  • AWS Solutions Architect or Microsoft Azure Administrator/Solutions Architect certifications are preferred.
  • Ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Experience engaging executive stakeholders, including CISOs and CIOs, and communicating clear technical and risk recommendations.
  • Excellent communication, collaboration, and stakeholder management skills.

Benefits

  • 24 days of annual leave for the first two years, increasing to 30 days thereafter.
  • Four additional VeeaMe self-care days and 24 paid volunteer hours annually.
  • Private medical insurance for employees, spouses, and dependents.
  • Life and disability insurance with accidental death and dismemberment coverage equal to three times annual salary.
  • Employee Assistance Program with up to 12 therapy sessions plus legal and financial advice.
  • Housing, dependent education, and annual family flight allowances.
  • Access to LinkedIn Learning, O’Reilly, mentoring, workshops, and other professional development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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