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Customer Success Engineer

1 month ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
AWS Azure
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 37

Description

  • Own technical success plans and adoption roadmaps for assigned accounts and influence pricing, commercial terms, and renewal strategy in partnership with Sales and CS leadership.
  • Configure customer accounts, customize backup policies and storage, facilitate onboarding, and orient stakeholders to admin portals and support channels.
  • Identify migration and expansion opportunities by analyzing usage and environment, conducting success planning and strategy sessions, and aligning product adoption to business outcomes.
  • Design and execute protection plans, run recovery simulations, and conduct DRRM/DRMM assessments to measure and improve customer resilience.
  • Monitor signals to detect churn risk early, define mitigation plans, and partner on renewal strategy with actionable technical insights.
  • Build business cases and define total cost of ownership (TCO) and value propositions for expansion; schedule and lead checkpoint reviews with stakeholders.
  • Engage executive stakeholders (CISO/CIO) with clear risk, status, and opportunity updates and provide context for executive discussions and roadmap alignment.
  • Deliver quarterly resilience reports and track resilience posture using the Veeam Data Resilience Maturity Model (DRMM).
  • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion across accounts (long-term account assignment covering ~5–50 accounts, typically $100K+ ARR).

Requirements

  • 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
  • VMCE certification required (may be completed post-hire within an agreed timeframe).
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
  • Preferred certifications: AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Experience engaging executive stakeholders (CISO/CIO) and synthesizing technical, business, and risk signals into clear recommendations.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits

  • Unlimited paid time off, 12 paid holidays, plus 4 global VeeaMe Days and 24 paid volunteer hours annually (Veeam Cares).
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on your first day.
  • Mental health support, therapy sessions, and digital wellness tools via Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven and additional family-support resources.
  • Access to learning and development (LinkedIn Learning, O’Reilly), mentoring, workshops, and an annual Global Day of Learning.
  • Competitive total target compensation ranges by U.S. geographic zone (example: Zone 1: $155,800–$259,700; Zone 4: $113,000–$188,300).

Interested in this position?

Apply directly on the company website

Apply Now

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