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Customer Advocacy Manager - APJ

4 hours, 53 minutes ago
Australia
Full-time
Mid Level
Marketing Manager
Project and Program Management
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 148

Description

  • Build and nurture relationships with key customer advocates and convert them into Veeam champions.
  • Develop and manage a portfolio of high-profile customer advocates for case studies, testimonials, and industry events.
  • Maintain a database of public and private references for peer-to-peer and NDA engagements.
  • Partner with sales, marketing, customer success, engineering, and alliances to identify customer stories and expand the advocate pool.
  • Coordinate customer interviews, write compelling narratives, and manage review and approval of advocacy assets.
  • Use customer voices in marketing campaigns, PR, analyst relations, and field activities to strengthen brand trust.
  • Track and optimize the usage and effectiveness of advocacy assets across formats.
  • Oversee supplier contracts and manage production of video testimonials and other advocacy content.
  • Serve as a trusted advisor to sales and marketing teams on how to use customer advocacy effectively.
  • Lead operational efficiency initiatives and identify new ways to improve the advocacy program.

Requirements

  • Bachelor’s degree in Marketing, Communications, Business Administration, or a related field, or an equivalent combination of education and experience.
  • Experience in B2B technology marketing, especially customer marketing.
  • Experience managing a customer advocacy program is required.
  • Strong organizational skills and project management expertise.
  • Exceptional verbal and written communication skills.
  • Soft selling skills with the ability to influence without hard pressure.
  • Strong decision-making and creative problem-solving skills.
  • Ability to manage multiple projects and thrive in a fast-paced environment.
  • Strong understanding of alliance partners, distributors, and system integrators in the channel market is highly preferred.
  • Proven ability to manage advocacy pipelines, meet deadlines, and exceed quarterly goals.

Benefits

  • 20 annual vacation days plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private medical insurance and income protection during illness or injury.
  • Annual wellbeing allowance and flu vaccination vouchers.
  • Discounted HCF corporate health insurance.
  • Free, confidential counselling and coaching through the Employee Assistance Program.
  • Superannuation contributions via salary sacrifice.
  • Salary sacrifice options for portable electronic devices such as phones, laptops, and tablets.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning events.

Interested in this position?

Apply directly on the company website

Apply Now

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