Sr XaaS Automation Engineer

Description

• Define an automation strategy and roadmap for self-service and request-driven technology services.
• Identify opportunities to automate provisioning, configuration, validation, remediation, scaling, decommissioning, and service changes.
• Design reusable workflows, orchestration patterns, APIs, integrations, and automation components.
• Connect automation with service catalogs, IT service management, IAM, monitoring, configuration management, inventory, and billing systems.
• Establish controls for approvals, policy enforcement, secrets management, audit trails, exception handling, and human intervention.
• Promote event-driven operations, infrastructure as code, continuous validation, and automated compliance checks.
• Define standards for testing, version control, release management, observability, failure recovery, and maintainability.
• Measure improvements in fulfillment time, error rates, operational effort, adoption, reliability, and customer experience.