Senior Customer Success Manager

1 hour, 7 minutes ago
Full-time
Senior
Customer and Technical Support
Unite Us

Unite Us

Unite Us offers a whole person care platform that connects healthcare providers, government agencies, and community organizations to create coordinated care networks, enabling them to address the comprehensive needs of individuals by integrating social...

Diversified Consumer Services
251-1K
Founded 2013
$195M raised

Description

  • Serve as the strategic partner for assigned accounts and build relationships with operational and executive stakeholders.
  • Develop and maintain account strategies and Joint Success Plans aligned to customer goals and outcomes.
  • Drive product adoption, workflow improvement, and sustained value using change management principles.
  • Analyze customer and platform data to identify trends, gaps, opportunities, and risks.
  • Lead renewal strategy and execution, including planning, alignment, and readiness across stakeholders.
  • Identify expansion opportunities and partner with Sales on qualified growth opportunities.
  • Lead stakeholder meetings, QBRs/EBRs, renewal conversations, and escalations.
  • Resolve recurring customer issues by diagnosing root causes and driving solutions.
  • Coordinate cross-functional partners around customer priorities, timelines, dependencies, and risks.
  • Advocate for customer needs by synthesizing feedback for Product and internal teams.

Requirements

  • 3+ years of customer success, account management, or directly related experience.
  • 3+ years of experience supporting healthcare and/or government customers.
  • Experience managing complex customer relationships and executive stakeholders.
  • Experience with account planning, renewals, retention, and expansion.
  • Experience driving product adoption, workflow improvement, or change management.
  • Strong analytical skills with the ability to turn data into insights and action.
  • Experience leading strategic customer meetings, business reviews, or escalations.
  • Proven ability to lead cross-functional work without direct authority.
  • Must live in Missouri and work remotely from the U.S.
  • Must pass a background check including criminal, employment, and education verification.

Benefits

  • Target pay range of $95,000-$110,000.
  • Medical, dental, and vision insurance for team members and eligible partners/dependents.
  • Unlimited virtual mental health and acute medical visits.
  • Flexible time off, including volunteer days and mental health days.
  • 14 paid company-wide holidays.
  • Paid parental leave, including adoptive parents.
  • 401(k) with employer match and immediate vesting.
  • Company-provided home office equipment for remote work.

Interested in this position?

Apply directly on the company website

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