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Senior Manager, Site Reliability Engineering (SRE)

6 hours, 48 minutes ago
United States
Full-time
Lead
Site Reliability Engineer (SRE)
DevOps and Infrastructure
Apply Now
UJET

UJET

UJET is redefining customer experience through its advanced cloud contact center platform, which integrates AI-powered solutions to enhance support across voice and digital channels while offering features like intelligent workforce management and virt...

Professional Services
251-1K
Founded 2015
$101M raised
View All Jobs 3

Description

  • Build and lead a new SRE team, including hiring, onboarding, and career development.
  • Define and implement SRE practices such as SLIs/SLOs, error budgets, incident management, on-call models, and postmortems.
  • Establish clear operational ownership between SRE and product engineering teams.
  • Drive reliability improvements while balancing delivery velocity and system stability.
  • Reduce operational toil through automation and self-service platforms.
  • Design and improve incident response, escalation, and continuous learning processes.
  • Partner with engineering leaders on architecture, capacity planning, and launch readiness.
  • Own reliability metrics and communicate risk and performance to technical and executive stakeholders.

Requirements

  • 8+ years of experience in SRE, infrastructure, or platform engineering.
  • 3+ years of experience managing managers or senior individual contributors.
  • Experience building an SRE team or function from scratch, or significantly scaling one.
  • Deep knowledge of modern cloud infrastructure, distributed systems, and observability.
  • Strong judgment about SRE best practices and how to apply them pragmatically.
  • Proven ability to collaborate effectively with product and engineering leaders.
  • Calm and decisive leadership during production incidents.
  • Experience at a high-growth or post-Series B/C company is preferred.
  • Background in platform engineering or internal developer tooling is preferred.
  • Familiarity with compliance or regulated environments is preferred.
  • Ability to meet SDPC compliance responsibilities and complete required training.

Benefits

  • Annual US salary range of $160,000 to $180,000.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Commuter benefits.
  • Opportunity to do high-impact work on an AI-powered customer experience platform.
  • Collaborative and inclusive team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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