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Technical Support Representative (EV Experience) - Work From Home

1 month ago
Philippines
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 4

Description

  • Answer customer enquiries about products and services via live chat, online messages, email, and phone.
  • Create and manage customer support tickets to track and monitor resolution progress.
  • Troubleshoot and handle questions on setup, configuration, maintenance, delivery, and logistics.
  • Redirect customers to the appropriate agency or internal department for handling.
  • Escalate customer complaints or complex issues to the appropriate support team.
  • Set up appointments and follow up with customers after initial contact.
  • Update and maintain accurate records of customer interactions.
  • Provide general customer support as needed to ensure customer satisfaction.
  • Ensure inbound and outbound communication represents the company professionally and positively.

Requirements

  • Bachelor's degree in a related field or equivalent.
  • Minimum 3 years of experience in technical support or a similar role.
  • Familiarity with customer relationship management (CRM) software and/or ticketing systems.
  • Ability to learn new skills quickly with sharp attention to detail.
  • Ability to work with minimum supervision and be a self-starter.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
  • Ability to work well within teams and collaborate effectively.
  • Can-do attitude with a passion for learning and taking initiative.
  • Self-motivated and proactive in handling responsibilities.

Benefits

  • Work from home (Mon–Fri), nightshift with possible shifting schedule.
  • HMO with one free dependent and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Training programs and structured career development opportunities.
  • Opportunities to work with leading companies in Australia, New Zealand, the US, the UK, and Europe.
  • Engaging company outings, team activities, and wellness sessions.
  • Competitive pay, additional entitlements, and a supportive, inclusive culture with dedicated managers focused on employee growth.

Interested in this position?

Apply directly on the company website

Apply Now

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