Sales Customer Service Representative (Insurance or Bank Exp) - WFH / Dayshift

8 hours ago
Full-time
Mid Level
Customer and Technical Support
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016

Description

  • Up-sell and cross-sell products and services to existing customers by phone.
  • Handle inbound and outbound calls while meeting sales targets and established service times.
  • Follow up on leads generated through the company website.
  • Identify sales opportunities from existing customer quotes during 4–6-week campaigns.
  • Maintain accurate records of sales activities and customer interactions.
  • Inform management about potential growth opportunities in product, service, and education sales.
  • Answer customer claims queries.
  • Use company systems and tools to access customer information and record activities.

Requirements

  • Proven experience in a customer service or sales environment.
  • Ability to identify and meet customer needs using effective sales techniques.
  • Excellent oral and written communication skills.
  • Computer proficiency, including using systems to record sales activities and access customer information.
  • Strong interpersonal and teamwork skills.
  • Ability to learn new product and company information.
  • Availability to work Monday–Friday, 6:00 AM–3:00 PM PHT, with daylight-saving adjustments as needed.

Benefits

  • Permanent work-from-home arrangement.
  • HMO coverage with two free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Training programs and structured career development opportunities.
  • Opportunities to work with leading companies in Australia and other global markets.
  • Company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on employee growth.

Interested in this position?

Apply directly on the company website

Apply Now

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