Mandarin Freight & Logistics Coordinator - Work from Home / Dayshift

19 hours, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016

Description

  • Manage end-to-end import shipments from vessel arrival through final delivery, covering approximately 30–40 containers per week.
  • Liaise with shipping lines and overseas agents to obtain Delivery Orders, retrieve invoices, and track vessel and container status.
  • Arrange cartage with local transport providers when required.
  • Coordinate with customs brokers to ensure timely clearance of goods.
  • Provide proactive shipment updates to customers on delivery schedules, delays, documentation requirements, and changes.
  • Handle export shipment activities where applicable, including container bookings and Shipping Instruction submissions.
  • Communicate with the China office, New Zealand customers, freight agents, brokers, couriers, and transport suppliers.
  • Collect, verify, and organize shipment documentation such as commercial invoices, packing lists, and bills of lading.
  • Ensure shipment files are accurately processed before invoicing and maintain records in Expedient Software or similar systems.
  • Resolve operational issues efficiently while maintaining high service standards and taking ownership with minimal supervision.

Requirements

  • Bachelor’s degree or diploma in Logistics, Supply Chain Management, International Trade, Business Administration, or a related discipline.
  • Minimum 2–3 years of experience in freight forwarding or logistics operations.
  • Fluent Mandarin is required.
  • Strong written and verbal English communication skills.
  • Proven experience in sea freight import and export, and air freight import.
  • Practical experience with container tracking, Delivery Order retrieval, Shipping Instruction submissions, and cartage arrangements.
  • Sound understanding of INCOTERMS, particularly DAP and EXW.
  • Experience liaising directly with shipping lines, overseas agents, customs brokers, and transport providers.
  • Experience using CargoWise, Expedient, or similar freight/logistics management systems.
  • Strong attention to detail, accuracy in documentation and data entry, and the ability to manage multiple shipments under pressure.

Benefits

  • Work from home Monday to Friday, 5:00 AM–2:00 PM PHT, with daylight saving adjustments.
  • HMO coverage with one free dependent and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Training programmes for career development.
  • Opportunities to work with leading companies in Australia and beyond.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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