Nepali Language Interpreter- S

1 month ago
Contract
Mid Level
Customer and Technical Support
TWO95 International

TWO95 International

TWO95 International is a global technology firm that specializes in providing comprehensive enterprise solutions, including BPM, Mobility, Cloud, Analytics, E-commerce, and Social Business, while also focusing on emerging technologies such as Generativ...

Internet Software & Services
51-250
Founded 2009

Description

  • Provide real-time, accurate, and confidential spoken interpretation between English and Nepali on live phone calls.
  • Interpret a wide range of call types including general customer inquiries, healthcare, insurance and government-related calls, utilities and financial services, travel and transportation, and emergency/high-priority situations (e.g., 911).
  • Manage high-pressure or emergency interactions calmly and accurately to ensure clear communication and appropriate outcomes.
  • Maintain professional, clear, and attentive communication and listening throughout each interaction.
  • Work assigned night shifts, adhere to scheduled start times and shift rotations, and be available for coverage on public holidays as required.
  • Participate in required training and mentoring programs to meet service quality and procedural standards.
  • Ensure and maintain a dedicated, quiet, secure home workspace conducive to uninterrupted phone-based interpretation.

Requirements

  • Proficiency in English and Nepali (verbal and written).
  • Strong listening and verbal communication skills.
  • Ability and willingness to work rotational night shifts with start times between 8:00 PM–12:00 AM and a 40-hour workweek (8-hour shift + 1-hour break).
  • Availability to work on public holidays as operations run 24/7.
  • Based in Malaysia.
  • Dedicated, quiet, and secure home workspace suitable for remote phone work.
  • Possess a smartphone (Android 12+ / iOS 15+) or a laptop with the latest operating system.
  • Availability to attend 3 weeks of paid daytime training and the additional night mentoring period; willing to work on a 12-month renewable contract.

Benefits

  • RM30 per hour (equivalent to from RM4,800.00 per month).
  • SOCSO & EPF contributions (Malaysia).
  • Overtime compensation.
  • 14 days paid sick leave.
  • 12 days annual leave.
  • Entitlement to Malaysia & U.S. public holidays.
  • 3 weeks of paid daytime training plus an additional 4-week night mentoring allowance.
  • Remote work (work from home) on a 12-month renewable contract with night-shift scheduling.

Interested in this position?

Apply directly on the company website

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