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Senior Consultant, Genesys Cloud CX

6 hours, 37 minutes ago
Colombia
Full-time
Senior
Consultant
Operations
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 16

Description

  • Collaborate with clients and internal stakeholders to gather, clarify, and document business and functional requirements.
  • Define success criteria, use cases, and acceptance requirements for client solutions.
  • Facilitate discovery workshops, solution walkthroughs, and design reviews.
  • Translate business objectives into Genesys Cloud capabilities and solution designs.
  • Contribute to solution architecture decisions aligned with best practices and project scope.
  • Design and configure Genesys Cloud features including Voice, Digital Architect Flows, Outbound Dialer, Reporting, WEM, Telephony, Data Tables, Queues, Policies, and Users.
  • Configure and validate integrations, APIs, data exchanges, and SSO as required by the solution.
  • Perform unit testing and support system and user acceptance testing (UAT).
  • Develop cutover plans and support go-live, production cutover, and post-launch stabilization activities.
  • Troubleshoot configuration and integration issues and manage work across multiple concurrent projects.

Requirements

  • 3+ years of experience working with Genesys Cloud CX in a delivery or consulting capacity.
  • Strong understanding of contact center operations and customer experience concepts.
  • Ability to bridge business requirements and technical implementation.
  • Experience participating in client-facing project delivery.
  • Strong written and verbal communication skills.
  • Ability to work effectively on cross-functional project teams with peers, project managers, architects, and client stakeholders.
  • Ability to estimate effort accurately, plan work effectively, and manage time across multiple tasks to meet billable utilization and delivery targets.
  • Genesys Cloud certification is strongly preferred; equivalent hands-on Genesys Cloud implementation experience will be considered.
  • Detail-oriented with a focus on quality and client outcomes.
  • Adaptability to changing project needs and client environments.
  • Collaborative mindset with a strong sense of ownership.

Benefits

  • Remote work arrangement.
  • Full-time employment.
  • Opportunity to work with a leading global systems integrator focused on customer experience transformation.
  • Access to a highly experienced Genesys Partner Practice with extensive certifications and recognition.
  • Work in a cross-functional consulting and project-based delivery environment.

Interested in this position?

Apply directly on the company website

Apply Now

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