NICE CXone Technical Project Manager

2 days, 11 hours ago
Full-time
Senior
Project and Program Management
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Manage delivery relationships with assigned clients and provide technical project updates to leadership.
  • Lead implementation projects involving TTEC Digital staff, clients, and vendors.
  • Develop work plans, assign responsibilities, and manage project objectives.
  • Coordinate communication plans, meetings, reporting, documentation, escalations, and internal processes.
  • Provide weekly status reports covering project progress, issues, risks, and constraints.
  • Implement approved risk mitigation, workarounds, and change management activities.
  • Review project invoices for accuracy.
  • Enhance and improve software developed in CXone Studio, including coding and testing.
  • Attend required meetings and training.

Requirements

  • 5+ years of project or program management experience in a consulting environment.
  • Experience delivering digital transformation projects.
  • Deep knowledge of at least one platform: NICE CXone, Genesys Cloud, Five9, or Amazon Connect.
  • Experience leading enterprise client projects with $20,000–$250,000 in consulting services.
  • Experience with waterfall, Agile/Scrum, and hybrid implementation methodologies.
  • Experience leading programs with multiple projects and workstreams preferred.
  • Strong written, verbal, listening, organizational, and planning skills.
  • Ability to build relationships, collaborate, negotiate, solve problems, and influence stakeholders.
  • PMP or another project management certification strongly preferred.
  • Ability to travel up to 30%.

Benefits

  • Remote work opportunity in the Philippines.
  • Equal opportunity workplace committed to diversity and inclusion.
  • Great Place To Work 2024–2025 certified employer.

Interested in this position?

Apply directly on the company website

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