RemoteLeaf Logo
Log in Sign up

Customer Success Manager (Customer Relations)

1 month ago
Anywhere
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
TreeRing

TreeRing

TreeRing is a personalized yearbook company revolutionizing school yearbooks with custom printed, uniquely personalized pages for each student. Combining digital printing efficiency and online social networks, TreeRing captures and shares lasting memor...

Media
51-250
Founded 2009
$8M raised
View All Jobs

Description

  • Serve as primary point of contact for assigned customers and build/maintain strong customer relationships during the contract period.
  • Understand customer needs and proactively address concerns to ensure customer satisfaction.
  • Guide customers through onboarding, deliver product training, and provide ongoing support to maximize product adoption and value.
  • Collaborate with internal teams (sales, product, support) to resolve customer issues and deliver tailored solutions.
  • Monitor customer health metrics, collect and track customer feedback, and identify opportunities for improvement or additional services.
  • Communicate product updates, new features, and best practices to customers.
  • Proactively manage customer retention and renewal processes, ensuring smooth transitions at the end of the temporary period.
  • Document and report customer feedback, challenges, and successes to leadership for continuous improvement.
  • Use CRM and customer support tools to manage accounts, track interactions, and report on customer status.

Requirements

  • 2–3 years of experience in Customer Success, Account Management, or a related field.
  • Full-time availability and ability to work remotely in a distributed environment.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple customer accounts and prioritize tasks efficiently.
  • Proactive problem-solving mindset and ability to address customer needs independently.
  • Experience working with software, SaaS, or tech-related companies (preferred).
  • Excellent teamwork and cross-functional collaboration skills.
  • Flexibility and adaptability to work in a fast-paced, evolving environment.
  • Proficiency with CRM software and customer support tools.

Benefits

  • Salary range $65,000–$70,000 per year.
  • Flexible remote work environment.
  • Opportunity to gain valuable experience at a fast-growing, dynamic company.
  • Chance to make a significant impact on customer satisfaction, retention, and company growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

DataVisor

Sr. Customer Success Manager - Fraud/AML Strategy

DataVisor 51-250 IT Services

Senior Customer Success Manager at DataVisor partnering with enterprise FinTech, banking, and e-commerce clients to drive ROI and operational improvements from the company’s AI-powered fraud detection and AML SaaS platform.

United States Canada Full-time Senior Customer Success Manager
$100k-$150k
Machine Learning Python R SQL
1 month ago
Coretek

Client Success Manager

Coretek 51-250 Internet Software & Services

Client Success Manager at Coretek responsible for managing post-sales client relationships and service delivery for Azure-focused managed services to ensure clients operate efficiently today, unlock innovation, and maintain account profitability.

United States Full-time Junior Customer Success Manager
Agile Azure Cybersecurity
1 month ago
Salvo Health

Customer Success Manager

Salvo Health 11-50 Health Care Providers & Services

Customer Success Manager at Salvo Health responsible for leading relationships with Gastroenterology practices and optimizing operational workflows to improve patient, provider, and financial outcomes.

Anywhere Full-time Senior Customer Success Manager
$110k-$125k
1 month ago
Cority

Customer Success Manager

Cority 251-1K Chemicals

Customer Success Manager at Cority (remote, US/Canada) responsible for managing post-sales customer relationships to drive platform adoption, customer satisfaction, renewals, and long-term engagement across complex organizations.

United States Canada Full-time Mid Level Customer Success Manager
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers