Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services

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20 open positions

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Operations Process Improvement Specialist

2 months, 3 weeks ago

Philippines

Full-time

Mid Level

Business Intelligence Analyst

Business Intelligence

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Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services

View All Jobs 20

Description

Review and map end-to-end operational workflows across the ticketing operation.
Identify manual, repetitive, inefficient, high-risk, and bottlenecked process steps for improvement.
Recommend process improvements based on operational data, quality findings, and team feedback.
Build or support reports, dashboards, trackers, and other operational tools.
Explore and apply artificial intelligence, no-code tools, low-code platforms, and workflow automation solutions.
Translate operational challenges into clear technical and functional requirements for the technology team.
Collaborate with the Operations Manager, team leaders, subject matter experts, and technology stakeholders.
Explain workflow starting points, end points, dependencies, desired outcomes, and business rules to technical stakeholders.
Support the development, testing, implementation, and refinement of operational automations.
Measure the effectiveness of new tools, reports, and process improvements.
Document workflows, automation requirements, process changes, and reporting logic.

Requirements

Previous experience in operations analysis, business intelligence, process improvement, quality assurance, reporting, automation, or a related role.
Strong understanding of operational workflows and the ability to evaluate a process from beginning to end.
Experience identifying inefficiencies and recommending practical process improvements.
Experience creating operational reports, dashboards, trackers, or performance-monitoring tools.
Familiarity with artificial intelligence tools, no-code automation, low-code tools, or workflow automation platforms.
Ability to communicate operational requirements clearly to developers or technical teams.
Strong analytical, problem-solving, and critical-thinking skills.
Strong quality-assurance and continuous-improvement mindset.
Ability to work collaboratively with operations leaders, subject matter experts, and technology stakeholders.
Strong written and verbal English communication skills.
Ability to work independently and turn broad management objectives into actionable improvements.
Experience as an Operations Analyst, Business Intelligence Analyst, Process Improvement Analyst, Quality Assurance Analyst, Reporting Analyst, Automation Specialist, Operations Excellence Coordinator, or Technical Operations Coordinator (preferred).
Must be able to collaborate with an operations team working within an 8:00 a.m. to 11:00 p.m. Eastern Time operating window.
Schedule flexibility may be required to observe workflows, coordinate with stakeholders, or support implementations.

Benefits

Competitive compensation package.
Opportunities for growth and advancement.
Full-time role.
Remote work arrangement.
EST/PST business hours.

Interested in this position?

Apply directly on the company website

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