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Customer Service Representative

2 months, 4 weeks ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services
View All Jobs 18

Description

  • Handle customer inquiries via phone and email with professionalism and care.
  • Provide accurate information about products, rental agreements, services, and pricing.
  • Assist customers in selecting the most appropriate mobility aids based on their needs.
  • Process rental agreements, sales transactions, and service requests efficiently.
  • Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
  • Resolve customer complaints and issues promptly to ensure customer satisfaction.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Collaborate with the sales and technical teams to improve product offerings and service delivery.
  • Participate in training sessions to stay updated on new products, services, and policy changes.

Requirements

  • Freelancing or full remote work experience.
  • Availability to work weekends.
  • High school diploma or equivalent; further education or certification in customer service or a related field is a plus.
  • Proven experience as a customer service representative, ideally in a similar industry.
  • Strong communication and interpersonal skills for working with a diverse customer base.
  • Excellent problem-solving skills and the ability to handle stressful situations calmly.
  • Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous.
  • Fluent in English; additional European language skills are highly beneficial.
  • Ability to work full-time Pacific Standard Time business hours and complete a full 3–4 week training period without schedule changes.
  • For part-time roles, commitment to a minimum of 25 hours per week and at least 5-hour shifts on both Saturday and Sunday.

Benefits

  • Opportunities for growth and advancement.
  • Competitive compensation package.
  • Maxicare HMO.
  • Remote work arrangement.
  • Pay of $4 per hour plus incentives.
  • Structured training schedule during the first 3–4 weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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