Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services

Industrials

29 open positions

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Customer Service Representative

1 month ago

Philippines

Full-time

Junior

Customer Support

Customer and Technical Support

Apply Now

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services

View All Jobs 29

Description

Handle customer inquiries via phone and email with professionalism and care.
Provide accurate information about products, rental agreements, services, and pricing.
Assist customers in selecting the most appropriate mobility aids based on their needs.
Process rental agreements, sales transactions, and service requests efficiently.
Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
Resolve customer complaints and issues promptly to ensure customer satisfaction.
Maintain detailed records of customer interactions, transactions, and feedback.
Collaborate with the sales and technical teams to improve product offerings and service delivery.
Participate in training sessions to stay updated on new products, services, and policy changes.

Requirements

Freelancing or full remote work experience.
Availability to work weekends.
High school diploma or equivalent; further education or certification in customer service or a related field is a plus.
Proven experience as a customer service representative, ideally in a similar industry.
Strong communication and interpersonal skills for working with a diverse customer base.
Excellent problem-solving skills and the ability to handle stressful situations calmly.
Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous.
Fluent in English; additional European language skills are highly beneficial.
Ability to work full-time Pacific Standard Time business hours and complete a full 3–4 week training period without schedule changes.
For part-time roles, commitment to a minimum of 25 hours per week and at least 5-hour shifts on both Saturday and Sunday.

Benefits

Opportunities for growth and advancement.
Competitive compensation package.
Maxicare HMO.
Remote work arrangement.
Pay of $4 per hour plus incentives.
Structured training schedule during the first 3–4 weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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