Part-Time IT Support Assistant

15 hours, 16 minutes ago
Part-time
Entry Level
Customer and Technical Support
Total Systems Technologies

Total Systems Technologies

Total Systems Technologies Corporation (TSTC) is a premier professional services company specializing in governance, management, and acquisition solutions. With a focus on program support and strategic management, TSTC offers a range of services includ...

Professional Services
11-50
Founded 2002

Description

  • Serve as the first point of contact for IT support requests across the organization.
  • Handle basic ticket management and route or resolve support issues as appropriate.
  • Troubleshoot common user issues in a remote support environment.
  • Communicate clearly with end users of varying technical skill levels.
  • Follow documented procedures accurately and consistently.
  • Manage multiple priorities while maintaining attention to detail.
  • Support users with basic IT concepts including Windows, Microsoft 365, Wi-Fi, encryption, and MFA.
  • Work independently with minimal supervision in a remote setting.

Requirements

  • 6 months to 2 years of experience in an IT support or customer service role.
  • Basic understanding of Windows 10/11 operating systems.
  • Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint.
  • Strong verbal and written communication skills.
  • Ability to follow documented procedures accurately and consistently.
  • Comfortable working in a remote environment with minimal supervision.
  • Strong organizational skills and ability to manage multiple priorities.
  • Basic understanding of IT concepts such as Wi-Fi, encryption, and MFA.
  • Experience with any ticketing or help desk system is a plus.
  • Reliable internet connection and a dedicated workspace for remote work.
  • Must be a U.S. citizen.
  • Must reside in a HUBZone and be able to work remotely within the continental United States.

Benefits

  • Hourly pay of $15 to $21 per hour.
  • Competitive hourly rates with personal and team merit bonuses.
  • Remote work options with flexible schedules and telework opportunities, depending on position.
  • Team events, including ERG memberships, virtual and in-person events, and company contests.
  • Comprehensive wellness programs, including a confidential employee assistance program (EAP).
  • Wellness Resource Group access and wellness events and challenges throughout the year.

Interested in this position?

Apply directly on the company website

Apply Now

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