Implementation Engineer - ProcurementWorks

1 month ago
Full-time
Mid Level
Customer and Technical Support
Tonkean

Tonkean

Tonkean is an AI-powered platform that optimizes process experiences for internal teams, maximizing adoption, compliance, and efficiency without requiring any change management or coding.

IT Services
51-250
Founded 2016
$83M raised

Description

  • Build, configure, and test Tonkean solutions based on detailed designs from Implementation Architects.
  • Leverage APIs, webhooks, and integrations to connect systems and automate end-to-end workflows.
  • Provide demos of implemented solutions to internal and external stakeholders and explain configuration decisions.
  • Troubleshoot technical issues, optimize configurations, and ensure platform performance meets expectations.
  • Collaborate with customers, Implementation Architects, product, customer success, and design teams to iterate on builds and capture new requirements.
  • Define and document implementation best practices, reusable components, and technical templates.
  • Serve as the Tonkean subject matter expert and communicate platform limitations and enhancement requests to the Product team.
  • Support customers through UAT, Hypercare, and go-live phases to ensure smooth transitions and high adoption.

Requirements

  • 4+ years in implementation, solutions engineering, or platform configuration roles.
  • Deep understanding of no-code/low-code platforms, APIs, and enterprise systems.
  • Experience implementing SaaS solutions in complex, non-templatized environments and running variable client projects.
  • Strong troubleshooting skills and comfort solving novel technical problems where solutions aren’t obvious.
  • Familiarity with CRUD operations, webhooks, JSON, and basic scripting logic.
  • Comfortable working cross-functionally with product, customer success, and design teams.
  • Startup mindset with the ability to build scalable processes in a fast-paced environment.
  • Confidence demoing built solutions and communicating how and why configuration steps were taken.
  • Ability to work remotely in the U.S. (role listed as Remote (US)).

Benefits

  • Competitive compensation with a listed base salary range of $115,000–$135,000 annually and variable compensation based on experience and performance.
  • Equity package as part of compensation.
  • Company-provided MacBook Pro for each employee.
  • Collaborative team culture focused on learning, diversity, and empowerment.

Interested in this position?

Apply directly on the company website

Apply Now

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