Broker Experience Associate

20 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
TickPick

TickPick

TickPick is a leading ticket marketplace offering a wide range of tickets for sports, concerts, and live events. With a focus on affordability and transparency, TickPick has revolutionized the secondary ticket marketplace by eliminating service fees an...

Professional Services
11-50
Founded 2011
$40M raised

Description

  • Respond to broker inquiries by email and phone in a professional, timely manner.
  • Process refunds and credits and withhold seller payments when appropriate.
  • Mediate buyer-seller issues and de-escalate disputes.
  • Understand broker software and make administrative changes for brokers.
  • Identify operational improvements and provide feedback on potential solutions.
  • Assist the mapping team with venue-mapping corrections.
  • Maintain and develop relationships with professional ticket brokers.

Requirements

  • Must be located in New York, New Jersey, North Carolina, Texas, Tennessee, or Oregon.
  • Availability for a full-time schedule of 40 hours across five days, including weekends and some nights.
  • At least 1 year of customer service, sales, or client relations experience.
  • Bachelor’s degree preferred.
  • Excellent written and verbal communication skills.
  • Strong multitasking abilities and technological proficiency.
  • Live event ticketing software knowledge preferred.
  • Proficiency with Zendesk or similar software, G-Suite, and Excel.

Benefits

  • Estimated New York City salary of $45,000–$52,000, or $22–$25 per hour.
  • Medical, dental, and vision coverage.
  • 401(k) or IRA retirement plan contributions.
  • Basic, voluntary, and AD&D life insurance.
  • Paid vacation, sick time, and holidays.
  • Maternity and paternity leave.
  • Training and development opportunities.
  • $100 monthly stipend for attending live events.

Interested in this position?

Apply directly on the company website

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