Operations Specialist HIRING EVENT

8 hours, 37 minutes ago
Full-time
Mid Level
Customer and Technical Support
Thatch

Thatch

Thatch is a health benefits platform that combines financial technology and insurance services. Founded in October 2021 by Chris Ellis and Adam Stevenson, the company is based in San Francisco, with additional offices in New York and Austin. Thatch's mission is to decouple health insurance from employment, allowing businesses to offer personalized healthcare experiences to their employees. The platform serves as a Third-Party Administrator (TPA) and specializes in Individual Coverage Health Reimbursement Arrangements (ICHRA). Thatch simplifies health benefits administration by enabling employers to set tax-free healthcare budgets, which employees can use to select their own health insurance plans and additional benefits like mental health support and wellness programs. The company also provides a Visa debit card for employees to manage their healthcare spending easily. Thatch primarily targets small to mid-sized businesses and startups, offering a streamlined setup process and tools to help employers manage healthcare budgets effectively. With significant investor backing, Thatch is positioned to enhance the healthcare experience for businesses and their teams.

information technology & services
51-200
Founded 2021
$84M raised

Description

  • Own customer support and system queues, independently investigating issues and driving them to resolution.
  • Develop expertise in Thatch’s products and platform while collaborating with Operations, Engineering, Product, and go-to-market teams.
  • Create and maintain documentation that enables self-service and reduces support dependency.
  • Lead process improvements targeting customer satisfaction, resolution time, and SLA compliance.
  • Advocate for product and engineering improvements based on operational feedback.
  • Identify opportunities to improve healthcare and operational processes.
  • Work weekends during Open Enrollment to provide coverage during peak demand.

Requirements

  • Excellent problem-solving skills and the ability to diagnose and resolve complex issues.
  • Proven stakeholder-management experience, including influencing cross-functional teams.
  • Project-management experience involving process, workflow, or operational optimization.
  • Demonstrated excellence and self-discipline in a professional or personal area.
  • Strong ownership, follow-through, and commitment to completing goals.
  • High standards for quality and performance.
  • Comfort working through ambiguity and creating structure in unfamiliar situations.
  • Ability to work in person at Thatch’s Austin office, including the September 29 start date.
  • Availability for weekend work during Open Enrollment.

Benefits

  • Estimated compensation of $90,000–$115,000 USD, based on experience.
  • Equity package.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Training and professional development opportunities.
  • Opportunity for accelerated growth and increased scope at an early-stage technology company.

Interested in this position?

Apply directly on the company website

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