Sales and Service Operations Coordinator

8 hours, 40 minutes ago
Full-time
Mid Level
Sales and Business Development
TerrAscend

TerrAscend

TerrAscend is a prominent North American cannabis operator that specializes in vertically integrated cannabis cultivation, production, and retail, catering to the evolving needs of clients across multiple states in the U.S. and Canada.

Pharmaceuticals
251-1K
$441M raised

Description

  • Manage the end-to-end wholesale order workflow across LeafTrade, DMT, Epicor, and Wherefour.
  • Receive and process wholesale orders submitted through menus, validating completeness, SKU accuracy, and inventory alignment.
  • Use the DMT utility to identify duplicates, SKU conflicts, and inventory discrepancies before upload.
  • Upload validated orders into Epicor and monitor synchronization into Wherefour, resolving sync errors and data mismatches.
  • Enforce inventory visibility rules in LeafTrade to support FIFO and prevent premature SKU exposure.
  • Troubleshoot system issues and maintain checks and balances throughout the order lifecycle.
  • Collaborate with Territory Sales Managers to clarify order details, resolve discrepancies, and support customer interactions.
  • Build, update, and distribute menus for customers and Territory Sales Managers based on inventory and availability.
  • Send stock-out notifications to wholesale customers and provide replacement options.
  • Identify opportunities to streamline workflows, improve system efficiency, and surface sales opportunities from inventory trends.

Requirements

  • Bachelor’s degree preferred, or equivalent experience in operations, supply chain, or sales support.
  • Proven experience in order operations, sales operations, or another accuracy-critical administrative role.
  • Strong understanding of multi-system workflows and experience managing data across platforms such as LeafTrade, Epicor, Wherefour, and Excel-based utilities.
  • Advanced proficiency in Microsoft Excel, including structured templates, data validation, and accuracy checks.
  • Experience enforcing operational rules such as FIFO, account holds, and inventory visibility standards.
  • Strong written and verbal communication skills with the ability to collaborate across Sales, Inventory, and Fulfillment teams.
  • High attention to detail with the ability to identify discrepancies, resolve errors, and maintain accuracy across large volumes of data.
  • Ability to work autonomously, exercise sound judgment, and escalate issues appropriately.
  • Comfort working in a fast-paced environment with shifting priorities and tight deadlines.
  • Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.
  • Background check required.

Benefits

  • Medical, dental, vision, and prescription coverage for employees and dependents.
  • Mental health and wellness support, including counseling, life coaching, nutrition coaching, and fitness discounts.
  • Flexible paid time off (PTO).
  • Employee Assistance Program (EAP) with confidential support for mental health, financial planning, and legal matters.
  • Paid parental leave.
  • 401(k) with a 4% company match and immediate vesting.
  • Pet insurance.
  • Employee discounts at TerrAscend dispensary locations.
  • Recognition program with points redeemable for Amazon rewards or gift cards.
  • Company-paid disability and life insurance.
  • Remote work arrangement.
  • Hourly pay of $24 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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