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Content Workflow Analyst

2 weeks, 1 day ago
United States
Full-time
Mid Level
Business Analyst
Customer and Technical Support
Apply Now
TEGNA

TEGNA

TEGNA is a leading media company in the U.S. with a strong focus on serving communities through empowering stories, impactful investigations, and innovative marketing services. With 64 television stations in 51 markets, TEGNA reaches a significant port...

Media
5K-10K
Founded 2015
View All Jobs 21

Description

  • Design, implement, and operate newsroom, streaming, and on-air technology platforms across on-premise and cloud environments.
  • Support live production, control room automation, contribution, playout, graphics, and digital streaming workflows.
  • Partner with station engineering, digital, streaming, and application teams to define operational requirements and deliver scalable, resilient solutions.
  • Troubleshoot, triage, and resolve production, streaming, and application issues affecting live broadcasts, live streams, and newsroom operations.
  • Perform root cause analysis and document incidents, fixes, and preventative actions.
  • Document end-to-end station workflows and maintain runbooks, knowledge base articles, and escalation paths.
  • Implement and operate monitoring, alerting, and automation workflows to proactively detect and resolve issues.
  • Maintain accurate inventories of applications, services, integrations, and versions in ServiceNow CMDB.
  • Analyze incidents, trends, and customer feedback to recommend process, tooling, or architecture improvements.
  • Support special projects and live events while adapting to changing newsroom and streaming demands.

Requirements

  • College degree, relevant certifications, or equivalent practical experience in broadcast, media technology, or IT operations.
  • Hands-on experience supporting broadcast, newsroom, and streaming technologies, such as Cuez or similar newsroom systems, graphics platforms, production control room automation, contribution/distribution systems, and live streaming workflows.
  • Experience with CUEZ or similar live production tools strongly preferred.
  • Working knowledge of cloud and hybrid environments supporting media workflows.
  • Strong understanding of IT service management concepts and tooling, including ITIL practices, incident/problem management, knowledge management, CMDBs, and ServiceNow.
  • Proven ability to manage multiple operational priorities simultaneously, especially in live production or time-sensitive environments.
  • Clear communicator who can translate technical issues into business and operational impact for different audiences.
  • Analytical, methodical problem solver who can diagnose complex issues across systems, networks, applications, and workflows.

Benefits

  • Two medical plan options for full- and part-time employees through Blue Cross Blue Shield of Texas, plus dental and vision coverage.
  • Fertility, surrogacy, and adoption assistance, along with disability and life insurance.
  • 401(k) plan with pre-tax contributions of 1% to 80% of pay and a 100% company match on the first 4% of pay, vested from day one.
  • Nine free virtual doctor visits through Teladoc and 12 free annual therapy sessions through Spring Health for employees and eligible family members.
  • Generous paid time off (PTO) and nine paid holidays per year.
  • Equal opportunity employer with accommodation support for qualified individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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