Remote Call Center Supervisor

1 month ago
Full-time
Mid Level
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Supervise and manage overall contact center operations, including workforce management and schedule management
  • Oversee and maintain quality assurance processes
  • Manage performance management for contact center agents
  • Reinforce training and provide coaching to contact center agents
  • Participate in efforts to improve overall contact center performance
  • Provide direct customer support when needed
  • Engage with the Government client and respond to client requests
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent
  • 4 years of contact center experience
  • 2 years of contact center supervisor experience
  • Must be able to obtain and maintain government agency suitability requirements as a condition of employment
  • Reliable hard-wired internet connection required
  • Must reside in the Columbia, SC metropolitan area
  • Excellent communication and supervisory skills and ability to work in a fast-paced environment
  • Comfortable working with both agent teams and a Government client; able to work remotely

Benefits

  • Remote position (candidate must reside in the Columbia, SC metropolitan area)
  • Equal Opportunity Employer — non-discrimination statement
  • Opportunity to work directly with a Government client

Interested in this position?

Apply directly on the company website

Apply Now

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