Technical Writer

2 days ago
Full-time
Mid Level
Technical Writing and Documentation
Tailscale

Tailscale

Tailscale is a zero config VPN service that simplifies network security and connectivity for teams of any scale, offering easy deployment, minimal latency, and compatibility with existing services.

Diversified Telecommunication Services
51-250
Founded 2019
$115M raised

Description

  • Produce, test, and maintain accurate, consistent, and contextualized product documentation.
  • Develop how-to guides, conceptual topics, reference guides, tutorials, and other technical content.
  • Write for software developers, infrastructure engineers, security practitioners, and decision-makers, adapting tone and detail to each audience.
  • Update existing documentation to reflect product changes and feedback from training sessions, surveys, and usage metrics.
  • Collaborate with subject-matter experts, product managers, and other writers to plan, write, edit, review, and improve documentation.
  • Support engineers and other contributors by providing writing guidance and content reviews.
  • Contribute to information architecture and platform improvements that help users find answers faster.
  • Build knowledge of Tailscale’s products, customer needs, and pain points to improve documentation effectiveness.
  • Engage with the user community through active participation in community spaces.
  • Help align documentation work with broader organizational goals and content strategy.

Requirements

  • At least 3 years of professional technical writing and editing experience creating high-quality, code-heavy product documentation and how-to guides.
  • Experience writing for a diverse technical audience and explaining how, when, and why a product is used.
  • Hands-on experience with networking or security products.
  • Comfort communicating in technical conversations with engineers and product managers.
  • Proficiency with Git, GitHub, Markdown, and the command-line interface.
  • Experience with a docs-as-code publishing workflow.
  • Strong editing skills with the ability to identify inconsistencies in tone, flow, and structure.
  • Ability to manage multiple projects from start to finish and collaborate across writers, editors, product managers, and subject-matter experts.
  • Excellent written and verbal English communication skills and openness to giving and receiving feedback.
  • Interest in learning new technologies, using LLMs and automation for documentation, and growing with a team of professional writers.
  • Nice to have: software development experience.
  • Nice to have: contributions to open-source software projects or communities.

Benefits

  • Base salary, equity, and comprehensive benefits.
  • CAN pay range of $115,240 to $143,380 CAD.
  • Inclusive, flexible work environment.
  • Remote-first company with mostly fully remote teams.
  • Comprehensive health, vision, and dental coverage with no waiting period.
  • $1,500 USD annually for professional development, plus mentorship, coaching, and internal promotion opportunities.
  • Flexible paid time off.
  • Home office support, including a company-owned laptop, monthly internet reimbursement, and $1,000 USD to customize your workstation.
  • Generous parental leave with top-ups for up to 26 weeks from the first day.

Interested in this position?

Apply directly on the company website

Apply Now

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