Senior Customer Solutions Engineer

1 month ago
Full-time
Senior
Customer and Technical Support
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised

Description

  • Own executive-level relationships and strategic engagement for enterprise and high-value customers.
  • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
  • Drive alignment between customer business goals and Sysdig technical capabilities through success planning and outcome mapping.
  • Lead customer business reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
  • Develop deep knowledge of customer environments to identify risks and opportunities for optimization, expansion, and innovation.
  • Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
  • Support sales in renewal and expansion discussions by demonstrating value realization and usage growth.
  • Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment.
  • Advocate for customer requirements by partnering with Product and Engineering on roadmap initiatives.
  • Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
  • Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Requirements

  • 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
  • Experience managing enterprise customer relationships and navigating complex organizations.
  • Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
  • Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • Experience with scripting and API integration to support and troubleshoot technical solutions.
  • Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
  • Strong business acumen and ability to translate technical capabilities into business impact.
  • Experience managing issues, performing root cause analysis, and driving resolution.
  • Excellent communication, presentation, and stakeholder-management skills.
  • Background in cybersecurity or DevSecOps is a strong plus.
  • One or more of CKAD, CKA, or CKS certifications is preferred.
  • Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms is preferred.
  • Experience working with Sysdig and/or Falco is a plus.

Benefits

  • Extra days off to prioritize your well-being.
  • Mental health support for you and your family through the Modern Health app.
  • Great compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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