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(Italian & English, part-time) Customer Support Consultant (remotely)

2 days, 20 hours ago
Malta
Part-time
Entry Level
Customer Support
Customer and Technical Support
Instagram API
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 13

Description

  • Deliver outstanding customer support via phone, resolving customer issues and inquiries promptly.
  • Build and maintain strong, long-term customer relationships to drive satisfaction and loyalty.
  • Maintain a deep understanding of client solutions and product changes to provide accurate guidance and meet KPIs.
  • Apply customer-happiness practices and continuous improvement approaches to support interactions.
  • Handle sensitive customer data securely and in compliance with client requirements.
  • Keep up to date with evolving tools and technologies used by the client and support team.
  • Communicate and collaborate with developers and cross-functional specialists to escalate and resolve complex issues.

Requirements

  • Fluent Italian and English, minimum C1 level in both languages.
  • 6–12 months of experience in customer support or related roles.
  • Availability to work the fixed part-time schedule: Saturday, Sunday, Monday, 12:00–20:00 CET.
  • Personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
  • Positive, proactive, and responsible attitude with a customer-focused mindset.
  • Ability to work remotely in a multicultural, multilingual environment and collaborate with cross-functional teams.
  • Submit CV in English as part of the application process.

Benefits

  • Part-time role with a fixed weekend schedule (Sat–Mon, 12:00–20:00 CET).
  • Fully remote cooperation opportunity.
  • Compensation paid in USD.
  • Inclusive international work environment with a culture built on trust and no time-tracking requirements.
  • Rewards for referring friends.
  • Balance between project workload and personal time, plus an internal health policy.
  • Responsive leadership focused on professional development and long-term cooperation; access to self-development ("Greenhouse") conditions.

Interested in this position?

Apply directly on the company website

Apply Now

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